Empresas : Meliá Hotels International
MISSION
Organize and supervise the restaurant operations to ensure high-quality service, contributing to the achievement of the Food & Beverage departments financial, quality, people development, and operational objectives.
OPERATIONS

Oversee daily restaurant operations: products, orders, service standards, and menu planning.
Manage inventories, stock levels, suppliers, and orders through SAP.
Monitor maintenance, HACCP controls, and cleaning schedules.
Review customer feedback (Review Pro, social media) and implement improvement plans.
Participate in briefings and management meetings to follow up on performance and results.
Control staff costs, productivity KPIs, and F&B investments (budget and PAI).

FINANCIAL MANAGEMENT

Understand and manage the departments budget, supporting the Head of Department with forecasts.
Monitor financial performance and deviations from targets.
Ensure efficient ordering and use of materials and services in line with company procedures.

HUMAN RESOURCES

Support and participate in talent identification and staff development.
Promote HR tools and initiatives (development plans, climate surveys, internal programs).
Assist in recruitment and team promotion through social media.
Encourage team engagement and participation in wellness programs.

CUSTOMER EXPERIENCE

Ensure the correct implementation of brand standards and service philosophy.
Personalize the guest experience, anticipate needs, and resolve incidents effectively.
Share Voice of the Customer objectives and lead improvement actions when necessary.
Ensure the team is informed about hotel services, events, and experiences to promote them to guests.

HEALTH & SAFETY

Be familiar with the hotels evacuation plan and safety procedures.
Ensure compliance with Occupational Health and Safety policies.
Guarantee proper use and training on personal protective equipment (PPE).

LOCATION : Palazzo Cordusio, Milan, Italy
LANGUAGE REQUIREMENTS

Fluent in Italian and English (both spoken and written) mandatory.
Knowledge of additional languages will be considered an advantage.

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