Located in the heart of Chianti Classico, Borgo San Felice Resort combines all the pleasures of the dolce vita. The Dimora is an example of a diffuse hotel, composed of an entire medieval village that includes a swimming pool, wine cellars, dining areas, The Botanic Spa, a church, and surrounding estate vineyards. Guests can enjoy a cuisine made of contaminations and typicality, an exceptional wine production in the Enoteca, and outdoor sports activities such as cycling through the picturesque villages of Chianti, just a few kilometres away. This setting offers an unforgettable stay in this medieval village in Italy.Reporting to the Director, the responsibilities include:Managing and coordinating the Reservations DepartmentHandling requests and offers within established internal proceduresManaging tariff plans via the channel manager interfaced with the siteSupporting the Revenue Manager with channel managementOrganizing weekly meetings with hotel managementTraining staff to create an autonomous teamHaving at least three years of experience in similar roles in 5-star hotels or R&CFluent in Italian and English; knowledge of additional languages is a plusExcellent knowledge of hotel software and channel managersDemonstrating leadership in people managementShowing initiative and ability to manage independentlyPossessing relational skills, guest orientation, problem-solving abilities, stress management, and teamwork skillsThe position is expected to start in February 2025, with an initial 12-month contract that may be converted into a permanent role. Benefits include:Flat-rate tourism CCNL and annual production bonusFull-time availability from Monday to Sunday with one day off during the seasonBoard and lodging in a single room with another Head of ServiceUtilities paid by the company up to a ceilingInternal training at management and procedural levelsTraining on Relais & Chateaux standards and quality assessment, along with current regulationsHealthcare assistance and support from a company doctorParticipation in the Company Total Quality ProgramOpportunities for travel for specific trainingAccess to hotel services with exclusive discounts in line with company policy
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