Join to apply for the Regional Service Operations Manager role at INNIO GroupJoin to apply for the Regional Service Operations Manager role at INNIO GroupGet AI-powered advice on this job and more exclusive features.As a Regional Service Operations Manager at INNIO you will be responsible for leading the operational service activities in your assigned region. You will focus on managing people, processes, and service quality, ensuring optimal customer satisfaction and operational excellence.At INNIO we offer you:An exciting, fast-growing international business environment with plenty of opportunities to make an impactThe chance to join a dynamic, collaborative, and passionate team that values innovation and teamworkContinuous learning and professional development to support your career growth and ambitionsA comprehensive benefits package, including a company car, mobile phone, and all the tools you need to succeedA culture that celebrates diversity, encourages new ideas, and recognizes your achievementsYour ResponsibilitiesFull ownership of Jenbacher Field Service operations in the assigned areaManaging a team of field technicians with diverse technical skillsEnsuring effective planning, preparation, execution, and quality of all field activities (e.g., commissioning, repairs, overhauls)Acting as the daily point of contact for customers regarding operational topics, fostering strong and trust-based relationshipsOverseeing the execution of warranty claims, fleet quality initiatives, and service productivity programsLeading the implementation of process improvements and system enhancements (including test phase) between HQ and the Italian Service organizationDriving continuous improvement by monitoring KPIs and leveraging operational dataCollaborating with key stakeholders (Sales, Safety, Technical Support, Material Planning) to deliver seamless serviceYour ProfileFluent in Italian and English (both spoken and written) - essentialMinimum of 3 years of experience in a structured, process-driven organizationUniversity degree in Management, Engineering, or a related technical disciplineStrong leadership potential and genuine interest in people development (e.g., coaching, onboarding)High orientation toward process efficiency, quality, and customer satisfactionProficient use of MS Excel (pivot tables, formulas, data analysis) and solid knowledge of Outlook; experience with Oracle or ERP systems is a plusExcellent communication, organizational, and problem-solving skillsAbility to prioritize, manage multiple stakeholders, and drive results independentlyExperience or knowledge of Jenbacher gas engines is a plus (but not mandatory)Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionManagement and ManufacturingIndustriesRenewable Energy Semiconductor ManufacturingReferrals increase your chances of interviewing at INNIO Group by 2xSign in to set job alerts for “Service Operations Manager” roles.We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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