OverviewNature and aim of the positionRefund Global Blue Tax Free Forms at a Global Blue Refund Point.Main duties and responsibilitiesVerify and refund Global Blue Tax Free FormsEnsure a satisfactory experience for our customersPrevent refunding mistakes and fraudPrepare reports as neededObserve Global Blue policies, guidelines and proceduresThe position may be part of a Downtown Cash Refund OfficeMain KPIsNumber of refunded transactionsRefunding mistake ratioReporting and collaborationReporting line: Refund Supervisor or Airport ManagerMainly cooperates with: Peers at same and other Refund PointsQuality AssuranceRefund ManagerMerchants’ staffSales organizationBackground and EducationUniversity degreeHelpful: a commercial backgroundHelpful: experience in face to face customer contactHelpful: experience in managing tillsHelpful: airport experienceHelpful: customer service experienceSpecific skills and knowledgeMust be fluent in EnglishMust be dedicated to service and customer satisfactionMust be experienced in using office softwareMust be trustworthy to handle large amounts of cashMust have a clean criminal recordMust be able to handle stressMust be nimble but thoroughMust be a good team playerMust be flexible in terms of working hoursPrevious working experience is a plus
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