1 day ago - Be among the first 25 applicants
Role Purpose
Within Fixed and Mobile Access Operation, this role is managing Vodafone Italy RAN operation & maintenance tasks within the RAN 2nd level support team. The 2nd level support engineer is responsible for troubleshooting RAN issues, applying procedures and changes to restore service, supporting remotely field engineers on complex troubleshooting, managing 3rd level vendor support, following up problem management with vendors, executing planned works including configuration changes or software upgrades on RAN nodes. The role requires technical expertise on RAN technologies, and knowledge of incident management, problem management and change management processes, as well as security policies concerning user access management, patching and hardening of RAN nodes.
Join Us
At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.
What You’ll Do

Trouble‑shooting issues in RAN technologies
Service restoration in case of issues
Phone support to field engineers
Manage third‑party support services
Executing planned works
Maintenance windows activities
On‑call service

Who You Are

Strong mobile network architecture knowledge
Technical skills on Huawei RAN Node, RAN Huawei Technology, BSC6910
Good time management and prioritisation
Knowledge of incident management, problem management and change management processes
Aptitude for analysing problems, discovering innovative solutions and hunger for technical knowledge
Good interpersonal and communication skills; ability to build trust and rapport
Excellent English language skills

Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.
Who we are
We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.
Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We’re committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Other
Industries
Information Services, IT Services and IT Consulting, and Telecommunications
#J-18808-Ljbffr