What will you do?Ensure the quality of a defined product portfolio and the efficient application of related Customer Satisfaction & Quality directivesContinuously monitor and improve the offer quality performanceAnalyse field failure information and customer feedback and collaborate with the relevant internal stakeholders e.g., R&D, Global Customer Support, Expertise Centers and GSC to identify areas for improvements in the design, manufacturing, and delivery of the defined product portfolioInitiate, assign, and manage issue resolution to understand the root cause of field quality problems, and drive their progress through the 8D problem solving process, while giving highest priority to offer safety issuesEnsure the prioritization of corrective and preventive actions in the backlogsIn the field of offer creation, establish appropriate project quality plan with proper targets and lead its execution to ensure built-in offer qualityProvide robust and ranked customer requirements to the project team throughout the development processEnsure that risk identification, assessment and mitigation plans are managed during projects and anticipate and highlight any product or project risks accordinglyAssist the project manager/team on animation and decision-making processes in stage gate preparation, report and action follow-up,Support and coach the project/agile release teams on methods and quality toolsAct as a role model for taking ownership, fostering teamwork and a customer-centric mindsetWhat qualifications will make you successful for this role?Engineering or other STEM degreeQuality methods (8D, 5 Why, Pareto, Isochronous, xFMEA, risk analysis, …) andquality process knowledgeKnowledge of the Agile Framework and Six Sigma preferredAbility to handle multiple tasks and working in cross-functional project teamsExcellent analytical and problem-solving skillsAbility to lead and influenceStrong communication skills in English,Communicative Italian knowledgeAcquaintance on offer lifecycle processes and project managementProfessional experience in the field of Quality / Customer Support in an industrial environment will be considered a plusExperience with HVAC / commercial refrigeration solutions is an advantageWhat's in it for you?Open-ended contract;Flexibility on the job;Exciting work in an international company, with opportunities to lead and contribute to various projects by collaborating with cross-regional teams;Special training tailored to your needs and career goals;Development opportunities based on clear career paths to grow through experience and exposure;An environment where employees have an equal opportunity to reach their maximum potential, depending on performance and personal aspirations;Comprehensive family leave program;Ticket resturant;Let us learn about you! Apply today.You must submit an online application to be considered for any position with us. This position will be posted until filled.Looking to make an IMPACT with your career?When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.Become an IMPACT Maker with Schneider Electric - apply today!€36 billion global revenue+13% organic growth150 000+ employees in 100+ countries#1 on the Global 100 World’s most sustainable corporationsYou must submit an online application to be considered for any position with us. This position will be posted until filled.Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter hereSchneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
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