Senior Manager, Global Talent Acquisition - Corporate at WelocalizeAs a trusted global transformation partner, Welocalize accelerates the global business journey by enabling brands and companies to reach, engage, and grow international audiences. Welocalize delivers multilingual content transformation services in translation, localization, and adaptation for over 250 languages with a growing network of over 400,000 in‑country linguistic resources. Driving innovation in language services, Welocalize delivers high‑quality training data transformation solutions for NLP‑enabled machine learning by blending technology and human intelligence to collect, annotate, and evaluate all content types. Our team works across locations in North America, Europe, and Asia serving our global clients in the markets that matter to them. www.welocalize.comOverviewThe Quality Manager is the team member on a squad responsible for supplier alignment and performance. Responsibilities include on‑time delivery, adherence to all client and project specific requirements, and defect‑free deliverables. The role is managing service delivery quality to the client or managing tasks or initiatives. This role is responsible for engaging with clients to understand capacity requirements and quality expectations and liaising with Language Services to ensure such requirements can be met. As part of ensuring adequate performance, the Quality Manager will monitor customer Objectives & Key Results (OKRs) and take necessary actions to ensure quality and on‑time delivery targets are met.Main DutiesSupplier and Quality ManagementPartner with the Partner Engagement Manager to align suppliers and ensure consistent performance across assigned Program Squad accountsMonitor supplier performance (on‑time delivery, task acceptance time, language quality, adherence to instructions, etc.) and flag issues falling below client thresholdsAct as an escalation point for Project Managers when suppliers miss deliverables, involving the Language Services Team as appropriateCollaborate with the Language Services Team to initiate Quality Improvement Plans (QIPs), Root Cause Analyses (RCAs), and Corrective and Preventive Actions (CAPAs). If a QIP is unsuccessful, ensure proper escalation to Talent ProcurementSupport test translation success by coordinating necessary information and resources with the Language Services TeamProvide supplier training on client expectations, tools, and processes when requiredClient Engagement and ReportingServe as the primary client contact for all language quality mattersLead discussions on quality performance, proactively identify needs, and manage corrective actions to maintain client satisfactionPrepare, maintain, and present regular quality reports and metrics to clientsTake timely action to ensure all client and internal (Welocalize) quality SLAs are consistently metQuality Framework and Process ImprovementDesign, implement, and maintain quality frameworks, including glossaries, style guides, and translation memoriesEnsure ongoing quality measurement and reporting for clients with defined LQA SLAs or commitmentsConduct content‑type analyses as needed to support quality optimizationSupport customer and internal initiatives to enhance quality processes and drive continuous improvementCross‑Functional CollaborationCommunicate customer language and content‑type capacity needs to the Language Services TeamProvide the Language Services Team with relevant information to recommend new or replacement resources for clients and programsSupervisory ResponsibilitiesCarries out supervisory responsibilities in line with the organization’s policies and applicable lawsMay manage a team or serve as the primary contact for external resourcesResponsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; recognizing and addressing employee performance; handling complaints; and resolving workplace issuesExperienceProven experience in a fast‑paced, client‑focused environment, ideally within the translation or localization industry, with a strong background in localization vendor, language, or quality management and a solid understanding of quality management principlesHands‑on experience with Translation Memory tools, Translation Management Systems, and Machine Translation post‑editing, alongside strong knowledge of the language services industry, its technologies, and emerging trendsExceptional written and verbal communication skills in English, with the ability to influence and engage diverse audiences including colleagues, clients, and partners; fluency in an additional language is preferredStrong data literacy, with the ability to interpret and leverage data to drive informed decisionsProactive problem‑solver with accountability for deliverables, able to assess and mitigate risk while identifying opportunities for improvementHighly adaptable, with strong prioritization skills and the ability to manage multiple projects in a dynamic, deadline‑driven environmentWorks effectively both independently and collaboratively, resolving routine issues in line with company policiesExperience with Agile or Lean Six Sigma methodologies is a plusMaster’s degree or equivalent professional experience requiredKey CompetenciesStrong listener and effective collaboratorResults‑oriented and understands the importance of Objectives & Key Results (OKRs)Actively drives performance and delivers resultsProactively develops clear solutions to complex problemsReferrals increase your chances of interviewing at Welocalize by 2x
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