OverviewQualitas is partnered with a leading international CRO specializing in Pharmacovigilance, Quality Assurance, Clinical, and Consulting services for global Pharmaceutical and Biotech companies. They are seeking a Quality Assurance Director to lead and expand QA services while developing a team of QA professionals nationally and internationally.You will be responsible for overseeing the design, delivery, and continuous improvement of QA services across client engagements, ensuring regulatory compliance, operational excellence, and customer satisfaction.ResponsibilitiesOversee day-to-day activities of the QA Services teamDevelop workflow and operational planning for QA Services, overseeing delivery of all projects within the departmentManage the QA service project portfolio and its riskEnsure department profitability through efficient resource allocation and billabilityCollaborate with Business Development to grow QA Services and plans for expanding the client base and services offeredEnsure clients receive the requested services, guaranteeing quality of project delivery within agreed budgets and timelinesParticipate in client meetings as required and oversee all customer proposalsEnsure Quality & Projects Plans are developed according to client requirementsTrack relevant compliance metricsIdentify drivers for defining and managing KPIs for strategic processes to guarantee continuous improvement of QA servicesWhere necessary, prepare and perform audits on behalf of clients, and provide relevant reportingManage external auditors and engage them as appropriateEscalate to the MD of Services and relevant CALS any Critical Risks to client relationshipsContribute to and ensure optimal public relations activities and brand awarenessAssess customer feedback and implement improvementsEnsure department processes are efficient and cost-effectiveGuarantee compliance with current regulationsKnowledge and Experience RequiredBachelor’s degree in Life Sciences / Scientific mattersAt least 8 years of relevant work experience in Quality Assurance3-4 years minimum of leadership/management experienceDemonstrable experience growing a Profit and Loss through delivery and client relationshipsFluent in EnglishExcellent knowledge in either GCP, GLP or GMP regulationsAuditing experienceEssential regulatory guidelines worldwideJob Type: Full-time, PermanentPay: €75,000.00 - €85,000.00 per yearApplication Question(s)Have you got experience working in a CRO / Services / Consulting background?ExperienceQuality: 8 years (required)GLP: 5 years (preferred)GCP: 5 years (preferred)GMP: 5 years (preferred)
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