Overview
FAAC Technologies is a global leader in access automation and parking solutions, with over 3,800 employees in 31 countries across 5 continents. Headquartered in Bologna, Italy, and founded in 1965, we design innovative systems that simplify and secure the movement of people and vehicles—whether through automated gates, access control, doors, or smart parking solutions. Our two main business areas, Access Solutions and Parking Solutions, serve customers worldwide with a commitment to quality, innovation, and service.
Role
FAAC Technologies is currently looking for a Product Support Specialist - Digital for its headquarters in Zola Predosa, Bologna.
Key Responsibilities

Act as the initial point of contact for all kind of technical support requests from both internal and external clients, such as technicians from international subsidiaries or direct clients
Understand, analyze and report correctly the problems met and the requests of modifications
Organize and provide training sessions for colleagues and external users
Offer online support and troubleshooting
Design, produce and update technical documentation, considering the specific needs of the employed medias (instruction manuals, technical datasheets, video tutorials, FAQs, etc.)
Close collaboration with Product Development department about the product Roadmap definition and implementation
Close collaboration with Communication Marketing team about the design and implementation of the technical and promotional documentation

What you need to be successful

Background in Electronic / Information Technology, preferably University Degree
3 years of experience in a role of technical support for digital products
Highly appreciated competences in Digital Communication
Fluency in English written and spoken
High predisposition in working with online solutions such as clouds
Willingness to travel, if needed
Excellent problem-solving skills
Strong communication skills
Flexibility and the ability to adapt to change
Self-motivated attitude and the ability to use initiative
Teamwork attitude as a must-have


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