Product Support Representative
Seakeeper changes the way people spend their time on the water. If their Seakeeper isn’t working, you’ll be the first to help them get back up and running. As a Product Support Representative, you’ll be the primary point of contact for customers, boat builders, and Seakeeper dealers.
Responsibilities

Answer customer inquiries (and occasional complaints) by phone, email, and live chat in a timely and professional manner.
Open service cases, enter pertinent information, and provide timely follow‑up.
Assist Seakeeper dealers in generating quotes and service orders for spare parts.
Provide troubleshooting information around Seakeeper operation, maintenance, and repair.
Verify and update current warranty information for Seakeeper owners.
Edit and distribute service documents internally and externally.
Provide technical product and systems assistance to Seakeeper dealers.

What you need to succeed
Must‑haves

High school diploma or equivalent.
Strong verbal and written communication skills.
Bilingual in advanced English and fluent in Italian.
Customer and product support experience.
Maintain a positive, professional, and customer‑centric attitude at all times.
Strong data entry skills and command of Microsoft Office programs.
Be professional, responsive, resourceful, and flexible.
Superior time management, multitasking, organizational and prioritization skills.

Nice‑to‑haves

Associate or bachelor’s degree.
Multilingual in Spanish or French.
Experience using NetSuite or another ERP system.

More details you’ll want to know

On‑the‑job training will be provided.
Occasional travel to other office locations and OEM/boat show attendance may be required.
You’ll be based at our Lavagna, Italy location with the opportunity to work from home some of the time.
You’ll report to the EMEA Product Support Supervisor.

Why you’ll love it here
We believe in participative leadership and empower employees to make a difference. We push boundaries, move quickly, and welcome new ideas.
Who we are
Seakeeper creates products that transform the boating experience. Founded in 2008, we’re the global leader in stabilization with the Seakeeper Ride, a vessel attitude control system that eliminates underwater pitch and roll.
Seniority level
Entry level
Employment type
Full‑time
Job function
Customer Service
Industries
Maritime Transportation
Seakeeper is personally committed to building an inclusive and diverse workforce. We are an Equal Employment Opportunity Employer / Affirmative Action Employer and do not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, marital status, veteran status, genetic information, or any other protected characteristic under applicable law. All employment is decided on the basis of job requirements, individual qualifications, and business need.
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