Sentinel Diagnostics, leader in the Development and Production of IVD Diagnostic Kits for Clinical Chemistry, Immunology, Molecular Diagnostics, Chromatography and Rapid Test, is looking for a Sales & Marketing Team member:
Responsibilities

Installation and demonstration of Chromatography/LC-MS/MS products at client premises
Laboratory activities (on-site and in-field) and data processing to support product applications in pre- and post-sales phases
Market and competition analysis to evaluate new products
Handling of hotline, customer service mailbox, and complaints according to internal procedures
Customer management to ensure complete satisfaction through on-site pre- and post-sales technical support (including installations), troubleshooting, training, and remote follow-up
Drafting and management of official communications to customers regarding the products
Analysis of technical requirements in tenders, identification of products to be offered and related technical documentation, and, if necessary, drafting of customized marketing material
Attendance at national and international congresses, scientific events, and participation in workshops

Requirements

At least 2–3 years of experience in a similar role, preferably within the IVD sector
Knowledge of LC-MS/MS (Liquid Chromatography–Mass Spectrometry), Chromatography–Mass Spectrometry, GC (Gas Chromatography), or HPLC (High Performance Liquid Chromatography)
Excellent knowledge of English
Strong communication and interpersonal skills
Results orientation, proactivity, entrepreneurial mindset, and teamwork skills
Willingness to travel on business

Location
Milan (MM1 Bisceglie), willing to travel on business
Seniority level

Entry level

Employment type

Full-time

Job function

Customer Service, Product Management, and Sales

Industries

Medical Equipment Manufacturing, Biotechnology Research, and Measuring and Control Instrument Manufacturing

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