OverviewPRADA Digital Client Service Advisor - Peak Season. For the peak season (mid-October 2025 to the end of January 2026), we are looking for Client Advisors to be hired on a temporary contract. A member of the Client Services team supporting client contacts (call, chat, email) and servicing omni-channel client interactions for the Prada EMEA region, managing cross-functional interactions with stores located in EMEA and corporate departments to ensure a personalized client experience.ResponsibilitiesEmbrace a culture that puts the client experience first and foremostExecute strategies that drive client retention and engagementMaximize use of the client relationship management system while providing client support through phone, email, live chat and WhatsAppAdopt an authentic approach to clienteling and build long-term relationships with clients by personalizing the client experience at every touchpointRespond efficiently and accurately to clients, explaining possible solutions, and ensuring that clients feel supported and valuedSeize opportunities to sell, cross-sell or upsell products when they ariseAssist clients with all post-sale inquiries including delivery, returns, repairs, and refundsWork to quickly resolve issues affecting clients\' orders and in a professional manner by communicating with boutiques and concessionsEngage in active listening with callers, confirming or clarifying information and diffusing angry clients as neededPartner with Client Service Team Leader to escalate incidents as appropriatePartner with Store Operations in supporting the management of client queries, including complaints, post-sale assistance requests, availability and other merchandising requestsFrequently attend educational seminars to improve knowledge and performance levelUnderstand and strive to meet or exceed call center metrics while providing excellent consistent Client ServiceBe the voice of our Groups Client Service team by providing a high level of luxury serviceRequirementsPassion to connect with clients and cultivate personalized relationships to drive salesExceptional Client Service, active listening, and verbal and written communication skills, professional phone voiceUnderstanding of company products, services, and policiesProficiency with computers, especially with CRM software, and strong typing skillsAbility to ask inquisitive questions and diffuse tense situationsStrong time management and decision-making skillsAdaptability and accountabilityFluency in English and Italian is mandatory; Fluency in French or German or Spanish is required5 / 7 including Saturdays and Sundays on a rotating basis. Shifts : 09 : 00-18 : 00 or 11 : 00-20 : 00Temporary contractJoining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to building a fair and respectful workplace for all.DetailsSeniority level : Entry levelEmployment type : ContractJob function : Management and ManufacturingIndustries : Advertising ServicesJ-18808-Ljbffr
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