At Alcon, we’re passionate about enhancing sight and helping people see brilliantly. With more than 25,000 associates, we innovate fearlessly, champion progress, and act swiftly to impact global eye health. We foster an inclusive culture, recognizing your contributions and offering opportunities to grow your career like never before. Together, we make a difference in the lives of our patients and customers. Are you ready to join us?
This role is part of Alcon’s Sales & Sales Support function, a team that helps provide access to products across all channels in an effort to drive customer satisfaction with eye care professionals to help people see brilliantly.
Responsibilities

Drive scientific engagement with Medical Experts and implement clinical and educational strategies
Respond to unsolicited medical inquiries and educate Medical Experts on medical/scientific information
Develop and execute Medical Expert engagement plans aligned with country strategy
Support Alcon clinical research programs and optimize trial execution, including facilitating the Investigator Initiated Trial process upon investigator request
Establish and implement a sales/business plan for a designated client base, developing customer development strategy and Key Account Management action plans for assigned accounts
Establish and develop long‑term relationships with key customers, acquiring a thorough understanding of their needs and requirements, and expanding relationships by continuously proposing solutions that meet their needs and objectives
Lead the preparation of strategies and individual tactical plans, providing strategic input on analysis, future potential, and key programs required for the accounts
Prepare and negotiate contracts, guiding initiatives targeting specific accounts
Analyze market situations, including competitive intelligence activities on key accounts and competitors
Contribute to the mapping of stakeholders, including segmentation and profiling, and provide accurate and timely data for the Alcon Customer Relationship Management system
Perform consulting functions in clinical and commercial contexts, identifying technical and commercial development needs, and developing protocols of action and implementation, adapting the approach to each situation
Train and advise Eye Care Professionals on technical (contactology and ocular health) and commercial levels based on the company’s strategy, providing high-level clinical and scientific information and answering questions about the company’s products
Provide regular feedback to the multidisciplinary team on the efficiency of implemented processes to improve the customer experience
Record and save all information on specific platforms or tools
Be Alcon’s ambassador to customers, defending and implementing the company’s values


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