Planner – Italy
Join to apply for the Planner – Italy role at Edwards Vacuum.
Responsibilities

Administer the forward planning of all open orders, ensuring that the department service requirements are met in a timely and efficient manner.
Support the VTS Operations Manager & Team Leader Planner and set the Field Service Engineer work schedules to maximize efficiency and minimize work in progress.
Ensure orders are correctly allocated and released to the FSE before the visit date.
Ensure all parts are available, either in the FSE’s virtual storage location or on customer site prior to the visit date.
Liaise with customers by phone or e-mail to arrange and confirm the service visits, ensuring they are fully aware of the work and the date the work is to be carried out.
Monitor and record the progress of all customer orders to ensure work is fully completed, and any additional work is planned and completed in a timely fashion.
Maintain all orders to ensure all work is correctly allocated, so that quality reports can be gathered via SAP reporting facilities.
Regularly liaise with the Operations Manager, FSEs, internal departments and other Service Centers to expedite customer requests.
Regularly liaise with the VTS Operations Manager to highlight and resolve any operational or planning problems in an effective and efficient manner.
Supervise the delivery of materials specified in VTS contracts and serve as the point of contact for customers to coordinate the maintenance of their equipment.

Knowledge Areas

Experience in dealing with a fast pace and complex working environment, coordinating and showing flexibility to change plans constantly and think ahead.
Experience in working in a technical or support environment.
Good analytical and planning skills.
Knowledge of SAP.
Ideally experience with CRM and Service Management Systems.

Critical Skills

Cope with pressure and maintain a positive working attitude.
Excellent planning capabilities, thinking ahead and striving for continuous improvement.
Great empathy and internal/ external customer orientation.
Strong business understanding and cost consciousness.
Clear and effective verbal and written communication.
Approachable and open & confident in interactions with others.
Ability to build a network.

Other Requirements

Languages: English and Italian and Spanish as a third language.
Excellent verbal and written English required.
Excellent computer skills.

Benefits

Culture of trust and accountability.
Lifelong learning and career growth.
Innovation powered by people.
Comprehensive compensation and benefits.
Health and well-being.

Job Location
Hybrid – This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our office in Milano, Avezzano, Italy (IT).
Contact Information
Talent Acquisition Team – Please apply through the system.
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