Parts & Service Spare Parts Definition & ICT System Management Specialist
Data: 02/12/2025
MISSION The Process & System Specialist supports the definition, deployment, and continuous improvement of key processes and systems within the Parts & Services perimeter for Enlarged Europe. The role ensures operational excellence, contributes to digital transformation initiatives, and facilitates cross-functional collaboration to improve efficiency, service quality, and cost control.
Responsibilities

Support the definition, documentation, and standardization of operational processes across technical teams.
Drive continuous improvement initiatives in Parts Catalog and Parts Setup activities.
Contribute to simplifying processes while safeguarding performance and quality outcomes.
Act as a key user and business representative for competence tools (e.g., SAE, CSPS, EPER, Refbox).
Collect and formalize business requirements for system upgrades and new functionalities.
Participate in User Acceptance Testing (UAT) and support deployment into production.
Facilitate the integration of new technologies into existing business systems.
Monitor KPIs and SLAs related to First Time Right and On-Time Delivery.
Support data analysis, reporting, and performance tracking activities.
Assist in budget forecasting, expenditure analysis, and cost optimization initiatives.
Manage purchase requisitions, War Room requests, and support PO and invoicing activities.
Collaborate with internal teams and external partners to ensure timely execution of activities.
Track progress of supplier deliverables and support follow-up actions.
Provide regular updates and documentation for process and system-related initiatives.
Support alignment with senior stakeholders on priorities and key decisions.

Qualifications

Master's degree in Engineering or Economics.
2–5 years in engineering, aftersales, or ICT roles.
Experience in the automotive industry and/or supplier coordination is an advantage.
Background in Automotive Engineering or After-Sales operations preferred.
Strong process-oriented mindset and ability to analyze and improve workflows.
Solid organizational capabilities and attention to detail.
Analytical thinking and data interpretation skills.
Effective communication and stakeholder management abilities.
Ability to work both independently and collaboratively within cross-functional teams.
Results-oriented, able to handle multiple priorities and meet deadlines.
Understanding of budgeting and basic financial tracking principles.
Proficiency in MS Office Suite (Word, PowerPoint, Doc Info, MS Project).
Knowledge of Engineering BOM and PLM systems such as: PLM, NFC, COMBO, CORVET, CODEP, RTM.
English: Fluent (mandatory)
French: Preferred

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