The PSM is responsible for achieving Gross Sales and Gross Margin goals in a specific area of responsibility. It must guarantee results of increased sales and improved market share also for authorized workshops through sales on the local market.The PSM has the task of maximizing customer loyalty towards the Iveco Service network, optimizing the repair capabilities of the workshops in terms of working hours and facilitating the development of the right assistance processes.Ensure the achievement in terms of volume and profitabilityEnsure the study and application of a sales incentive promotion program plans if necessary to recover market shareBuild dedicated action plans to increase turnoverShare service performance with dealer owners and support the implementation of improvement planInform on price competitivenessSupport workshops in measuring performance and optimizing labor and spare parts billingAssist in the development of the annual marketing plan, specifically advising on fore-casts for each Brand/Market/Product Line (based on historical data, market trends, competitive activity, promotional strategy and sales effort)Analyze OE and IAM competition scenario in terms of sales, price positioning and logistic rulesVisit constantly the Authorized Workshop in a specific area of responsibilitiesSupervise the training and certification of workshop staff to increase pro-active service skills.Evaluate workshops according to IVECO standards, monitor recovery plans and evaluate their execution.Assessment of the Authorized Network and continuous monitoring of the related KPIsSeniority levelAssociateEmployment typeFull-timeJob functionMotor Vehicle Manufacturing and ManufacturingReferrals increase your chances of interviewing at Iveco Group by 2xGet notified about new Service Specialist jobs in Turin, Piedmont, Italy.We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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