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Partner Support Team Leader – Maternity CoverCustomer CareFixed TermReady to apply?Get started with your online application.Not quite your dream role? Sign up to get notified when the right vacancy comes along.The RoleWe’re looking for talented people to join our Partner Support Team (for a 12-month maternity cover ) that helps keep our restaurant partners happy and satisfied.The Partner Support Team is the primary point of contact for restaurant queries. We provide comprehensive assistance to ensure the best experience with Deliveroo.ResponsibilitiesIdentifying trends in performance and conducting root cause analysis (e.g., agent productivity)Managing a teamPlanning, executing, and overseeing projects, coordinating resources, managing timelines, and ensuring successful outcomes while effectively communicating with stakeholdersSupporting your team in achieving daily and weekly targetsRequirementsMinimum of 3 years of experience in customer care, with at least 2 years in a leadership or supervisory roleProficiency in IT, especially Windows Office (Word, Excel, PowerPoint)Experience with Looker data platform is highly valuedBenefits FoodFree Deliveroo Plus subscription (or equivalent)Monthly team lunches and opportunities to try new foods, depending on locationWork LifeFlexible working hours and locationCompetitive parental leave policyWork-from-home kitEmployee Assistance ProgrammeRoolearn platform access for learning and developmentEmployee Resource Groups including Women in Tech, Roo-LGBTQ+, Racial Equity, and moreCompensation & EquityCompetitive pay based on role and locationVariable cash bonuses linked to individual and company performanceEquity awards for senior employees, providing ownership in DeliverooHeadspace membershipGym or fitness membershipsPrivate medical or wellbeing allowances, depending on locationTime to RechargeAnnual leave and public holidays, increasing with tenurePaid day off annually for volunteering or charity supportJ-18808-Ljbffr
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