Job Responsibilities

Building Partner Practices through business plan development, account planning, partner expectation management, industry/regional/product focus. Sell, solve, deliver growth.
Planning for success through Partner achievement target agreement, capacity planning, growth investment, points earning roadmap.
Managing the Partner Ecosystem and cross‑functional collaboration across stakeholders through readiness assessment, scoring, milestone achievement by partner roadmap sessions for success, regular ecosystem evaluations, tiering progress, acquisitions targets, health analysis, metrics reporting.
Drive Ecosystem Governance through stakeholder communication, execution plans, reporting, dashboard preparation, global interlocks with other regions.
Work with a specified set of ServiceNow partners to generate new business in existing accounts and in new logos, ensuring our partners assist in delivering successful projects across all ServiceNow sales segments in EMEA.
Direct/align partners’ investment in ServiceNow with areas of greatest opportunity. Align partners’ corporate mission and goals with the people programs and resources at ServiceNow. Ensure alignment with ServiceNow’s Partner Industry Solutions strategy and, where applicable, Service Provider programs.
Accelerate Workflow and Now Platform Practice growth via joint GTM plans with associated investment aligned to ServiceNow’s four C requirements: Capacity, Capability, Competency, and Customer Success.
Drive regular partner cadence including pipeline reviews, operational excellence QBRs, and EBCs to drive partner and ServiceNow executive alignment.
Develop and execute capacity plans to assure partner is well positioned to sell the value of the Now Platform and to deliver successful customer implementations with high degrees of customer success via proper competencies, certifications and committed co‑delivery plan.
Collaborate with Marketing teams on both sides to build and execute joint closed‑loop demand generation plans (Partner Prospecting Days (PPD), CxO Roundtables, and joint events).

Qualifications

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision‑making or problem‑solving. This may include using AI‑powered tools, automating workflows, analyzing AI‑driven insights, or exploring AI’s potential impact on the function or industry.
Effectively coach & enable partners both remotely and face‑to‑face as needed.
Communicate Partner Programs requirements & benefits across the ecosystem.
Provide day‑to‑day management of the Partner Ecosystem.
Work closely with ServiceNow Partner Operations and Partner Enablement to ensure reporting and best practice is being executed.
Conduct quarterly and bi‑annual business reviews.
Develop Partner Business Case Program roadmaps.
Articulate investment areas needed to both enter and progress through the partner program.
Execute remediation plans.
Enhance & manage Partner Portal and other systems.
Work towards partner revenue goals through teaming & subcontracting.
Build and maintain relationships between the Partner Development Centre and the Partner ecosystem.
Participate in marketing events.
Approximately 10% travel.

Additional Information
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third‑party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by addition. All qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply, please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
Remote Work
No
Employment Type
Full‑time
Key Skills
Internship, Data Warehousing, Adobe Flash, Database Administration, Logistics
Department / Functional Area
Sales
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