Base pay range
We're hiring an Internal Travel Agent to design, price, and operate padel trips for corporations, padel clubs, padel communities, and bespoke customers.
You will:

Proactively create a rolling calendar of padel itineraries by destination, season, and audience segment
Scope client needs and turn them into crisp, margin‑positive proposals within SLA
Own end‑to‑end operations—from supplier sourcing and rate cards to booking, documentation, and on‑trip support
Collaborate with Sales/Marketing to package offers and fuel demand with compelling content

This is a blended product creation + operations + client service role for someone who lives, travels, speaks the language of suppliers, and understands the rhythms of padel.
Key Responsibilities
Trip Calendar & Programming

Build/maintain a quarterly padel trip portfolio across priority destinations
Create trip tiers (corporate offsites, club clinics, community tournaments, family‑friendly breaks) with clear positioning and capacity plans
Validate demand via discovery calls, interest lists, and early‑bird deposits; manage go/no‑go gates (D-90/D-60/D-30)

Supplier Network & Commercials

Source and negotiate with hotels, resorts, padel/tennis clubs, coaches, transport providers, destination management companies
Secure rate cards, allotments and cancellation terms; maintain a vetted supplier scorecard per destination
Protect gross margin via smart packaging, upsells (coaching, gear, hospitality, tourism experiences), and yield on court time

Client Discovery & Packaging

Run discovery for corporates, clubs, communities, and bespoke clients (goals, pax mix, budget, dates)
Deliver proposal packs (itinerary, inclusions, court plan, logistics, pricing) timely
Coordinate with Sales/Account Managers to close, then handhold clients through documentation and pre‑trip comms

Operations & Fulfilment

Own booking stack (accommodation, court time, coaches, ground transport, catering, extras); manage rooming lists
Issue travel documents, waivers, insurance confirmations; provide on‑trip support and incident escalation

Marketing & Communications

Supply ready‑to‑share kits (flyers, social copy, email templates, landing pages) to clubs and corporate POCs
Maintain proactive cadence: monthly updates, countdown comms, service notices; gather UGC and testimonials post‑trip

Data, Reporting & Process

Maintain CRM hygiene: leads → quotes → bookings; track proposals sent, win rate, margin, NPS
Report KPIs by segment (corporate/club/community/bespoke); improve templates and checklists to scale volume

Requirements
What You'll Bring

3‑5+ years in the travel industry (travel agency, tour operator, DMC, corporate/incentive sports travel)
Proven itinerary building across multi‑component trips and supplier negotiation experience
Excellent English (spoken & written). Spanish strongly preferred; additional EU languages a plus
Commercial acumen (scoping, pricing, margin protection) and client empathy under tight timelines
Process ownership

Nice to Have

Familiarity with padel and/or tennis formats, coaching structures, and event flow
Existing network of sports resorts/padel clubs/coaches in Europe/Med (Spain, Italy, Portugal, Balkans, Nordics)
Experience running corporate offsites/incentives and managing allotments for 10‑40 pax groups

Benefits

Private Health Insurance
Pension Plan
Paid Time Off
Work From Home
Training & Development
Performance Bonus
Gym access
Laptop and phone

Senior level
Associate
Employment type
Full‑time
Job function
Other
Industries
IT Services and IT Consulting
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