Select how often (in days) to receive an alert:Order Management Administrator with French/ DutchLocation:Sibiu, RO Sibiu, RO Bucuresti, RO Remote, RO Timisoara, RO Novi Sad, RS Iasi, RO Cluj, RO Brasov, RO Timisoara, RO Remote, RO Brasov, RO Iasi, RO Bucuresti, RO Novi Sad, RS Cluj, ROWho we areDrive seamless customer experiences by managing orders, handling client requests, and coordinating across teams. This role involves direct interaction with clients, partners, and internal stakeholders. Success requires precision, strong organizational skills, and clear communication. You’ll also coach and mentor junior team members, helping elevate team performance.What you'll be doingReviews and processes offers and requests, ensuring compliance with guidelines and rules set in placeTracks and reports status of all incoming requests to sales teams, updating in a timely mannerReceives and reviews customer & client manager requests to ensure accuracy and completenessEnters client requests & offers into the system and track their progress throughout the fulfilment processMay be required to generate offers based on approved quotes, ensuring accuracy of pricing, discounts, and termsMay be required to verify client information and addresses discrepancies if neededEnsures that customer offers (and if required invoices) align with contractual terms and pricing agreementsCollaborates with cross functional teams to address any order discrepanciesCommunicates with customers or relevant internal stakeholders regarding offer statusAddresses customer and/or internal stakeholder inquiries and resolve concerns in a timely mannerMaintains accurate records of customer offersMay work with internal stakeholders to update customer profiles and relevant information in the systemEnters order details accurately into the system and update relevant databasesEnsures all necessary information is captured for accurate reportingConducts quality checks on orders to prevent errors and discrepanciesEnsures all documents and data are complete and accurateDistributes monthly booking reports and status of orders, including a report of all found order issues in order to inform relevant stakeholders May assistOrder Management Manager with additional reports and assignments as neededWhat you'll bring alongFluent in English and French or DutchMinimum 3-5 years of experience in a similar roleSkilled resources who completes tasks in resourceful and effective waysWorks on assignments requiring considerable judgment and initiativeAttention to detail and accuracy in processing ordersStrong communication skills for interacting with customers and cross-functional teamsProblem-solving abilities to address order discrepanciesOrganisational skills to manage multiple orders and tasks simultaneouslyProficiency in Microsoft Office applications, especially ExcelCustomer-focused mindset with a commitment to providing excellent serviceAdaptability to changing priorities and a fast-paced environmentFamiliarity with using CRM tools for client follow-up and reporting is considered a plus. Such as SFDC or othersPossess a proactive and systematic approach to workSolid demonstrated experience in order offer/sales administration or related rolesSolid demonstrated experience gained within a global IT services organisation is advantageousDemonstrated admin sales experience as part of an order fulfilment administration or related roleWhat’s in it for youNew beginnings can be a challenge. We promise a smooth integration and a supportive mentorPick your working style: choose from Remote, Hybrid or Office work opportunitiesEarly bird or night owl? Our projects have different working hours to suit your needsNobody is born an expert. Sharpen your tech skills with our sponsored certifications, trainings and top e-learning platformsWe want you to stay healthy! Enjoy our Private Health Insurance – it’s custom-made for youA clear mind is a healthy mind. Attend individual coaching sessions or go one step further by joining our accredited Coaching SchoolMake the most of our epicparties or themed events – they’re lovingly designed for our people and their familiesYour unique talent is what matters. NTT DATA Romania is an equal opportunity employer and considers all applicants regardless to race, color, religion, citizenship, national origin, ethnicity, age, gender, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic.
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