OverviewJoin Our Team as a Team Leader #Gamechanger in Pescara!Location: PescaraAre you ready to step into a #Gamechanger role where you can make a real impact? Concentrix is on the hunt for an experienced Team Leader to join our dynamic office in Pescara. If you have a passion for customer service operations and are enthusiastic about starting a new career with us, we want to hear from you!ResponsibilitiesLead and Inspire: Supervise a team of call center associates, ensuring their work and attendance align with organizational policies.Coach to Success: Regularly coach team members to meet and exceed performance metrics.Performance Management: Identify issues and implement improvement plans, with actions including potential terminations if required.Achieve Excellence: Ensure our services meet contractual KPIs and financial targets.Communicate and Update: Set clear expectations and provide timely updates to your team.Handle Escalations: Provide expertise in managing escalated customer calls when necessary.Facilitate Meetings: Conduct team meetings to share information and foster open dialogue.Stay Informed: Keep up-to-date with internal processes and attend manager development training.Promote Values: Embody and advocate Concentrix's values through your behavior and attitude.Candidate ProfileSkillful Communicator: Strong verbal and written skills, with English proficiency at a B2 level or higher.Leadership Abilities: Capable of leading teams in prioritization and multitasking.Flexible and Ready: Open to working Monday to Sunday, 8:00 to 22:00.Motivated Mentor: Dedicated to coaching and guiding team members.Why Join Us?Career Growth: Initially a fixed-term role with prospects of extension.Competitive Compensation: Attractive salary and bonus plan.Learning Opportunities: Access to Concentrix University and LinkedIn Learning.Be a part of something bigger at Concentrix, where your leadership can make a difference.Apply now by ensuring your CV is updated and uploaded in our system.
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