OSA - Operations Support Agent
We have an exciting opportunity for you to join our team of Operation Support Agents.
Who We Are
FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their day‑to‑day work is invaluable in delivering an outstanding experience to our customers. With 530,000 team members, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let’s write our next chapter together.
What You Will Be Doing

Ensuring that customers' urgent packages get to the right place, on time
Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
Checking and investigating failed shipment deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery
Entering data into our in‑house tracking system
Running clear and effective communication and collaboration with the team, your manager, and other operations stations
Adhering to FedEx processes, procedures and controls, and regulatory requirements

What Do You Bring With You

Good communication and social skills
Ability to work in a fast‑paced environment with strict timelines
Ability to manage own time effectively with attention to detail

What Do We Offer

Attractive compensation package
Training to get you started and on‑the‑job learning opportunities
Extensive learning resources to further develop your skills and knowledge
Tuition Assistance Program (applicable for FedEx positions with a permanent contract)
Employee Assistance Program for you and your family in difficult life situations
Employee reduced‑rate shipping
Great career opportunities
FedEx is one of the world’s most admired companies and trusted brands year after year

Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path – we’re ready to invest in your development. Join FedEx.
We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all.
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