Social network you want to login/join with:Queen of Clubs Lifestyle Luxury ServicesLocation:Job Category:Other-EU work permit required:YesJob Reference:103758223234197094433711Job Views:2Posted:17.06.2025Expiry Date:01.08.2025Job Description:Type: Full-Time | Mid-Junior Level RoleDepartment: OperationsTitle: Operations CoordinatorCompensation: Starting from CHF 43,300We are Queen of ClubsLeaders in the B2B Luxury Travel Industry and multi-award-winning, Europe’s most innovative on-site Lifestyle Travel Solutions Creator, Queen of Clubs Group, has been operating since 2009 and has expanded to five different countries with prime location offices in London, Paris, Madrid, Ibiza, Chiasso (CH), Milan. From private aviation and rare access to global events to bespoke journeys, experiences, and beyond, we are the invisible hand behind the world’s wealthiest travellers and their most memorable moments.About the RoleAs an Operations Coordinator at Queen of Clubs, you serve as the key point of contact for clients, suppliers, internal teams and Manager on Duty during the regular office hours.You are responsible for supporting and preparing the daily plans for the Manager on Duty and the Quality department, managing last-minute changes, confirming next-day services, handling emergencies, and ensuring uninterrupted service delivery with the highest standards of luxury and professionalism.You WillBe available and responsive throughout your assigned shiftConduct thorough handovers with the previous Duty Manager.Monitor active services and bookings, handling all urgencies during the daytimeConfirm next-day services with suppliersCommunicate with on-site clients, using official templatesEscalate critical issues to leadership and the Quality DepartmentUse internal tools throughout our ERP / CRMYou AreCalm but energetic, resourceful, and proactive under pressureYou handle working under pressure well. You don't panicYou are a clear and courteous communicator, both over the phone and in writingMeticulous with details and confident in problem-solving.Trained in phone etiquette and duty procedures.Fluent in English (additional languages are a plus).Flexible with working outside standard hours and on-call availabilityWe OfferA central role in maintaining Queen of Clubs’ gold-standard service during critical hoursThe opportunity to work with global high-profile clientele and elite suppliersProfessional development through structured training (Phone Etiquette & Duty Training)Inclusion in a dynamic, fast-paced, and supportive luxury operations teamClear SOPs, reporting systems, and tools to support your performance
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