Eyes of Rome, a tour operator offering private, high-quality experiences across Rome, Italy, and France, is currently looking for an Operations Agent to join the team.
Role Description
We’re looking for a motivated and detail-oriented individual to join our dynamic team. As an Operations Agent, you will be responsible for managing bookings, coordinating tickets, planning itineraries, and allocating key resources such as tour guides and drivers. This role also involves direct communication and collaboration with both Italian and international partners to manage requests and ensure seamless day-to-day operations.
Qualifications

Minimum of 1 year of experience in the tourism/travel industry
At least 1 year of customer service experience
Excellent command of English (B2 level or higher)
Proficiency in Windows and Google Workspace environments
Strong problem-solving abilities and a proven track record of effective teamwork
Background in sales, particularly in guided or private tours

Preferred Qualifications

Fluency in additional European languages (e.g., Spanish, French, German)
Experience with ticketing systems for museums and monuments in Rome
Familiarity with Zendesk or similar customer support platforms

Workplace
Location: Rome (Prati area), with a hybrid work model combining on-site and remote work.
Seniority level
Entry level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Travel Arrangements
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