OverviewStore Manager role at Sephora Milano via Torino, focused on delivering strong financial performance, leading a diverse team, and creating a customer-centric shopping experience in a dynamic multinational retail environment.ResponsibilitiesEnsure the achievement of the store's financial performance (budget and target attainment).Coordinate commercial and organizational activities within the store (promotions, events, new product launches, CRM campaigns).Manage the store's profit and loss statement (inventory discrepancies, operating costs, personnel costs) and propose new strategies to optimize cost categories.Analyze and drive KPIs related to customer behavior (store traffic, average transaction value, units per transaction, etc.).Manage stockroom, maintain optimal stock levels in accordance with product replenishment cycles and merchandising strategies.Implement company procedures (regulations, safety procedures) and commercial policies (pricing, promotions, communication) established by central departments.Lead Sephora Specialists (Department Managers) who welcome customers and engage them on the sales floor.Collaborate with the Area Manager and HR in designing customized internal career development programs.Create a climate where people are motivated to do their best to help the organization achieve its objectives.QualificationsMinimum of 3–4 years of experience in similar roles, preferably within dynamic multinational retail environments.Knowledge of key commerce KPIs and confidence in budget management, analysis, and daily reporting.Agility, dynamism, and problem-solving skills.Strong results orientation.Demonstrated ability to manage a complex and sizable team, guiding them toward objectives and fostering a positive, collaborative team spirit.A strategic vision: ability to anticipate future possibilities and translate them into breakthrough strategies.How to be successful in the role and at SephoraBy staying results-oriented and proactive in this fast-paced environment, you will contribute to the success of Sephora.What you will findCommunity: authenticity and diversity fuel our collective spirit.Culture of empowerment, learning & growth: tools, space, and opportunity to learn, innovate, and lead.Working environment: activities such as Annual Convention and team buildings.Meaningful rewards: competitive tailored welfare offers, free beauty product gifts, and access to discounts on Sephora and LVMH products.Work that brings fulfillment: delighting clients daily and inspiring the industry.Sephora Stands: positive social and environmental impact activities.Join us and belong to something beautiful. Sephora celebrates diversity and is committed to creating and fostering an inclusive environment for everyone.
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