Job DescriptionWorking in a fast‑paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands‑on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service.We are looking for an extremely proactive person with a keen interest in technology, who is able to make suggestions for improvements and offer an opinion on new products or services. In addition, a person with exceptional customer service skills, along with the ability to build effective working relationships with both team members and business users, and a flexible and committed approach to work is required.Job ResponsibilitiesFace‑to‑face IT support of usersHardware installation, movement and de‑installationDiagnosing problems concerning personal hardware (PCs, laptops, printers, scanners, etc.)System and application changes testing, scripts preparation in MS Windows 10 and MS Office 365 environmentSmall project management related with new hardware or software installationSoftware, patches and updates installation using MS SCCMJob RequirementsAt least 2 years of experience in a technical ICT environmentGeneral End‑User technology knowledgeEnd‑User Workspace platforms (discovery, asset management, client management)End‑User Microsoft platforms (Active Directory, Office, SCCM)ITSM Tool Set (Ticket Management Software) preferredA strong enthusiasm for artificial intelligence is very nice to have, with a desire to explore and utilize our internal SAI Library tool in excelling in your role.Soft skills: Planning and organizing; Attention to details; Problem solving; Analysis flexibility; Customer sensitivity; Technical writing skillsExcellent English and local language, written and spokenWhat's NextIt’s best to apply today, because job postings can be taken down and we wouldn’t want you to miss this opportunity. In case you need further information, just send us a message at recruitmentEMEA@stefanini.com and we’ll be happy to assist!Diversity & InclusionHere at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!About UsWe are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology. We are present in over 40 countries and operate with the purpose of co‑creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations. Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all. Our mindset is AI First, meaning we invest in cutting‑edge technology in everything we do, focusing on results for our clients. We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects. More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses. If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.Key Points to RememberLegitimate job offers only follow interviews conducted with our managers or clients.We will never ask for payment at any stage of the recruitment process.Seniority levelMid‑Senior levelEmployment typeFull‑timeJob functionInformation TechnologyIndustriesBusiness Consulting and Services
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