Role
Resident IT Technician with experience in Desktop / End‑user Support within an enterprise environment, preferably multinational companies.
Responsibilities

identify, diagnose, and resolve L1/L2 issues in computer hardware and software related to laptops, desktops, printers, mobile devices, tablets, etc.
deal with software portfolio management and product life‑cycle management
provide general desktop support, project coordination, refresh and imaging/re‑imaging PCs and laptops
coordinate with third‑party service providers for timely repair of the system under the maintenance agreement warranty, and repair minor hardware flaws if not covered under the same
install peripherals such as printers, scanners, etc., and handle cabling systems (local area network cables, network interface cards, wired switches, etc.)
provide smart‑hand support for server and network devices
manage assets and stock
handle ticket management

Requirements

Level 2 Support – End‑user Support
Ideally background as IT engineer with at least 2 years of experience
Good English and fluent Italian
Familiarity with ticketing systems

Benefits

Buddy program
Internal career development program
International job opportunities
Onboarding program
Ticket Restaurant (Edenred, Sodexo, UP) / Meal Voucher

Location & Contract
Location: Dalmine (fully onsite)
Employment contract: 1‑year fixed‑term (with possibility of transformation into permanent)
About the Company
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
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