Job DescriptionWorking in a fast-paced constantly evolving environment you will be responsible for providing a high level of customer service and hands-on support.This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service.We are looking for an extremely proactive person with a keen interest in technology who is able to make suggestions for improvements and offer an opinion on new products or services.In addition we are looking for a person with exceptional customer service skills along with the ability to build effective working relationships with both team members and business users and a flexible and committed approach to work.Job responsibilitiesFace to Face IT support of usersHardware installation movement and de-installationDiagnosing problems concerning personal hardware (PCs laptops printers scanners etc.)System and application changes testing scripts preparation in MS Windows 10 and MS Office 365 environmentSmall project management related with new hardware or software installationSoftware patches and updates installation using MS SCCM2-3 years of experience in a technical ICT environment preferably in a Manufacturing based organizationGeneral End User technology knowledgeEnd User Workspace platforms (discovery asset management client management)End User Microsoft platforms (Active Directory Office SCCM)ITSM Tool Set (Ticket Management Software) preferredSoft skills : Planning and organizing; Attention to details; Problem solving; Analysis; Flexibility; Customer sensitivity; Technical writing skillsExcellent English and Italian language written and spokenWhats nextIt’s best to apply today because job postings can be taken down and we wouldn’t want you to miss this case. If you need further information just send us a message and we’ll be happy to assist.The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.Diversity & InclusionHere at the Stefanini Group we value plurality and equity regardless of race, sexual orientation, disability, age, ancestry, religion, gender and nationality. We understand and encourage the importance of being you!About usWe are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology. We are present in over 40 countries and operate with the purpose of co-creating solutions together with our clients that accelerate results and improve the experience of people and organizations.Here we like to say that technology is not the end but the means: what really matters are the people who drive it all. Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients. We are a company that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects. More than just talking about digital transformation we believe in real transformation that starts with people and impacts real businesses. If you are looking for a place to develop, innovate and be part of something bigger, the Stefanini Group is your place.We want to inform you that there are currently scams targeting job seekers by falsely using our company’s name Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused.Please remember that legitimate job offers from Stefanini will always come through official channels including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information please disregard them.If you suspect you’ve been targeted please contact us immediately for verification.Key Points to Remember :Legitimate job offers only follow interviews conducted with our hiring managers or clients.We will never ask for payment at any stage of the recruitment process.Stay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation.#LI-ONSITERequired Experience : ICKey SkillsIT Experience, Network Administration, Active Directory, LAN, Computer Networking, Computer Skills, Windows, Remote Access Software, Help Desk, IT Support, Operating Systems, TroubleshootingEmployment Type : ContractExperience : yearsVacancy : 1
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