Overview
Within the Omnichannel Department in Rome, we are searching for an Omnichannel Retail Operations Project Manager (temporary position).
Reporting to Omnichannel Adoption & Digital Store Operations Senior Manager, the selected candidate will be responsible for supporting process improvements and standardizing store operations by making central recommendations and guidelines. He / she will support local experts in resolving issues, implementing best practices, and enhancing operational excellence.
Accountabilities

Support process improvement and retail engagement on store operational process, tools, program, and provide central recommendation, liaising with relevant stakeholders (F&A, Retail, Training, Merchandising, VM, Logistic, HR).
Responsible for maintaining focus on consistency and Excellence in all countries, defining Central Guidelines, and providing prompt and accurate operational and administrative input to the local Retail Network.
Communicate effectively across teams to support digital transformation and share best practices.
Support local market subject matter experts to resolve store operational issues and implement improvements and best practices to ensure all operational procedures are properly executed.
Effectively communicate with team members, management, and other involved departments and local teams to standardize processes aimed at operational excellence.
In-store procedure management (Omnichannel Bvlgari Store Essential update).
Identify the business challenges and the changes needed to deploy the relevant digital tools, processes, and procedures to improve the digital store operation of experiential products in the following areas : Revenue driver, experience, and Drive to store.
Collect and monitor challenges / success stories to mitigate recurring store issues and share best practices.

Qualifications / Professional Capabilities

Bachelor's or Master’s degree, preferably in a Business, Economics or Engineering
At least 2-5 years of experience in Retail / Project-Product Management, preferably in Luxury companies
Retail store experience is a plus
Knowledge of the relevant retail operation processes and technical terminology
Interest / experience in digital technologies, UX / CX design, and business development
Excellent communication and presentation skills, as well as fluency in English

Personal Competencies

Analytical, intuitive, creative mindset
Strong collaboration and interpersonal skills
Strong planning and organizational skills
Negotiation
Flexibility

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