Overview(native Japanese) Customer Support Consultant, emails/chats (Remote)Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.What you will do and what you need to succeed are described below.What you will doProvide exceptional customer support via chats, and emailsBuild positive and long-lasting relationships with customersMeet team KPIsAlways be up-to-date with cutting-edge technologySecurely work with customers' sensitive informationApply the latest and greatest customer happiness practicesMaintain working knowledge of our client's products and servicesCommunicate with developers and other departments of various IT companiesWhat you need to succeed in this roleNative Japanese and English communication skillsAt least 6 months of experience in a customer support rolePersonal or professional experience in crypto is a mustAnalytical and research skillsPositive and responsible attitudePersonal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)Nice to haveExperience with CRM systemsExperience in crypto/financeBenefits and PerksFlexible scheduleOpportunity to work fully remotelyInclusive international environmentCompensation in USDGood bonuses for referring friendsPaid intensive training and probationWork-life balanceResponsive management interested in your growth and long-lasting cooperationGreenhouse conditions for self-developmentThe terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selectedJob detailsSeniority level: AssociateEmployment type: ContractJob function: Customer ServiceIndustries: IT Services and IT ConsultingWho are we?SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we\'ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!Visit our website: www.supportyourapp.comDISCLAIMERWe are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.Get notified about new Customer Support Advisor jobs in Milan, Lombardy, Italy.
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