Customer Support Consultant, crypto (Portugal, remote)OverviewSupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we've become an industry leader in premium outsourced customer support and have global hubs. We welcome people with various backgrounds and experiences. Send your CV in English highlighting your outstanding skills.Location: Remote (Portugal) • Language: Native German and EnglishWe are a multinational company with unbiased views; assessments are not affected by race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other characteristic prohibited by law.What you will doProvide exceptional customer support via chats and emailsBuild positive and long-lasting relationships with customersMeet team KPIsStay up-to-date with cutting-edge technologySecurely work with customers' sensitive informationApply the latest customer happiness practicesMaintain working knowledge of our client's products and servicesCommunicate with developers and other departments of various IT companiesWhat you need to succeed in this roleNative German and English communication skillsAt least 6 months of experience in a customer support rolePersonal or professional experience in cryptoAnalytical and research skillsPositive and responsible attitudePersonal laptop or computer (at least 8 Gb RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)Nice to haveExperience with CRM systemsBenefits and PerksFlexible scheduleFully remote workInclusive international environmentCompensation in USDBonuses for referring friendsPaid intensive training and probationWork-life balanceSupportive management focused on your growth and long-term cooperationOpportunities for self-developmentHow to apply: Send your CV in English, highlighting your standout skills. Visit our website: www.supportyourapp.com
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