About Kuoni TumlareAt Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience.Our solutions include series tours, technical visits, educational tours, Japan specialist travel consulting, as well as meetings, incentives, conferences, and exhibitions. Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruise.We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destinations experts - enabling us to make a real difference to the world.About the BusinessOur Destination Management services form the core of our business. Together with our destination experts, our sales and account management teams generate business by partnering with our customers (Tour Operators, Travel Agencies) to shape exciting itineraries suited to their traveler’s needs. We take care of everything from ground support, hotel bookings, sightseeing, restaurants, and local guides; all while providing 24/7 customer support so that travelers from over 50 countries can enjoy memorable travel experiences worry free.About the RoleWe are currently looking for a MYBUS Coordinator, who will work in our Rome office.Key ActivitiesCreate/amend bookingsArrange guide, coach, car, entrance ticket, restaurant, train, etc.Operation of the tours including emergency phone dutyJapanese language customer service deskRegister and maintain product information on dedicated systemsCreate and update sales materials (website, social media etc)Issue InvoiceRole requirementsCan communicate well with team and customersCan plan own tasksAccurate in input and outputPolite and kind manner of communication with customersChallenge new skillsSkills & QualificationsCustomer service experienceNative level Japanese language in oral and written communication skills are necessaryGood Italian and English oral and written communication skills are necessaryDestination knowledge (Italy) is preferredModerate computer literature – experience in working with Microsoft packages is desirableExperience or interests in shooting & editing picture videos, posting them on SNS is preferredWhat We Offer:Global Brand: Opportunity to work in an international environment.Stability: 100 Years at the top of our field and still pushing into new territoryProgression: We reward high performers and look to promote key talent internallyLearning and Development opportunities for growth and UpskillingA Supportive Management Culture and autonomous working environmentCompany Wide Bonus SchemeDedicated Employee Engagement ActivitiesFlexible & Hybrid Working (after passing the probation period established by National Contract)Annual Awards and Recognition for high PerformersFriendly and Collaborative work environment
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