Social network you want to login/join with:col-narrow-leftClient:Location:Job Category:Other-EU work permit required:Yescol-narrow-rightJob Reference:142c5d114a0aJob Views:4Posted:10.08.2025Expiry Date:24.09.2025col-wideJob Description:Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church’s and Car Shoe brands, and has employees of over 100 nationalities.JOB PURPOSEThe Miu Miu In-Store CRM & Client Development Manager is responsible for developing and reinforcing a client-centric culture within the store, ensuring the correct execution of the global CRM strategy. S/he provides the store staff with the necessary information to consolidate the Clienteling roadmap and supports managers in implementing specific CRM projects for the Miu Miu store. S/he is the ambassador of the Brand and makes a key contribution to the development of the client portfolio in the store, recruiting new customers and strengthening the relation with the existing, particularly the VICs.RESPONSIBILITIESSupervise all the clienteling activities of the store staff, defining a specific development plan for each Client AdvisorPerform weekly and monthly customer and KPIs analysis to monitor the store CRM performanceAssist the Store Manager in designing the CRM action plan, taking into account the business needs and the event calendarReview and analyze Client Advisor performance on Clienteling and Retail KPIs, providing the Store Manager with individual development planDesign and implement action plans focusing on data collection, local clients retention and brand loyaltyContribute from a CRM and Clienteling perspective with other departments to the development and implementation of in-store new product launches, new events, client experiences, etc.Ensure that the store staff is well trained in the use of all the Clienteling toolsOversee and manage local training materials and training sessions on specific CRM topics including clienteling strategy, CRM best practices (eg. data capture and customer contactability) and commercial initiativesSupport the Sales Staff in the proper management of the VIC Clients, working in the growth of the number and potential of this clusterCollaborate with PR Department in the management of celebrities and influencesCollaborate with the Local Retail team to improve the store performanceEnsures a good knowledge of the market and consumer trends to improve the fashion sense of the store staffEnsure the growth of the store’s customer community, including through participation in events outside the shop.KNOWLEDGE AND SKILLSProven track record of sales performance and significant growth through personal clienteling effortsExpertise in changing store team behaviors around clienteling through training, competitive insights, client discovery and private appointmentsFamiliarity with competitors and passion for consumer trends Knowledge of Excel and drawing conclusions and recommendations from reportsGood knowledge of the market and consumer trendsFluent spoken English expectedJoining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to builder a fair and respectful workplace for all.
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