Do Work That Matters - Your role and responsibilities
The chance to build a better future is right in front of you
Do you want to pursue a profession that is truly meaningful and impactful? At KPMG, you will have the opportunity to help clients, the company and colleagues address and solve the most current and complex challenges. KPMG Advisory offers consulting services to companies to assist them in business model transformation, process improvement and digitisation, risk analysis and management, and support in extraordinary finance transactions.
Specifically, when you join the Digital Customer Team in either Milan, Bologna or Rome as a Microsoft Dynamics CRM Manager, you will have the opportunity to be part of the biggest revolution taking place by rethinking customer models from a digital perspective. The ideal candidate will have expertise in Microsoft Dynamics 365 suite, be highly motivated and possess a transformative, innovative vision.
Specifically, you will be tasked with:

Managing and Designing complex projects within the Microsoft Dynamics 365 suite, tailored to client needs, leveraging Power Platform tools (e.g., Microsoft Customer Insight Journey/Data)
Collaborating in defining new functional requirements to ensure tangible competitive advantages for clients
Overseeing the deployment of new releases in the Microsoft Dynamics 365 suite: supporting testing and debugging phases, monitoring pre- and post-transformation performance and producing clear documentation of improvements
Managing and mentoring work groups and projects teams, supporting their professional growth

Come As You Are - Your skills and characteristics
This is the perfect opportunity for you if you have:

A Master’s degree in Management Engineering, Computer Science, or a related field, obtained with excellent academic results
At least 5 years of experience in implementing complex solutions using the Microsoft Dynamics 365 CRM suite
Official Dynamics 365 certifications
Knowledge of Microsoft Copilot within the Dynamics 365 suite
The ability to design complex architectures based on client requirements and to lead technical teams in developing the solution
Strong interpersonal skills and proven ability to manage project stakeholders
Excellent leadership qualities combined with solid communication and negotiation skills with clients
Strong organizational and teamwork abilities, with experience in managing priorities, budgets, and staffing needs
Fluency in English, ideally supported by study or work experience abroad
Willingness to travel domestically and internationally

Your Future With Us - What you’ll find at KPMG

An inclusive and equitable work environment that respects, encourages and values diversity
A challenging and dynamic environment that encourages creativity and teamwork
Hybrid work arrangements to promote a healthy work-life balance
Advanced training and development programmes to stay current
International mindset and innovative projects
Initiatives focused on mental and physical well-being

Together for Better – Our values and commitment
Leadership, teamwork, respect every individual, continuous learning, transparency, commitment to the community and integrity. These are the KPMG values that create an environment that encourages the sharing of ideas and knowledge, so our professionals can achieve their full potential.
As a result of our commitment to fostering an inclusive workenvironment, our Network complies with the standards of the ISO 30415 requirements, on the Diversity and Inclusion Management System, and UNI PdR 125, relating to gender equality.
Your data will be processed in full compliance with the provisions of Regulation (EU) no. 679/2016 (General Data Protection Regulation - “GDPR”), as amended. For more information, please see KPMG’s privacy policy.
KPMG Advisory S.p.A. is an equal opportunity employer.
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