Position
The Department Manager works close to the Store Manager to support the Store' organization and contributes to run properly its own department activities, meeting KPIs and striving to achieve assigned goals. He/she is responsible for merchandising, stock availability, sales, profitability, customer journey, team, and general day-by-day management.
Job responsibilities
Category Sales Management and Business Development

Lead and develop the business of the Department, by cultivating a comprehensive and strategic understanding of it and relating to all relevant stakeholders
Monitor and achieve category department performance with relevant KPIs;
Analyze the category business, propose and implement action plans to improve results;
Set category performance target for the team and individual with the Store Manager;
Be sensitive to competitors' trading activities and give feedback to Store Manager.

Client Management

Leverage all clienteling tools to achieve Department and Store business goals;
Demonstrate as a sales leadership by delivering excellent customer service and implementing clienteling activities;
Manage customer service quality, to meet customer expectations by offering excellent customer service standards;
Improve Mystery action plans;
Implement appropriate CRM tools and develop loyal customer of particular product category;
Act as brand category ambassador to educate VIP and new Clients;
Participate into ad-hoc Clientele projects.

Operations and Visual Merchandising

Ensure that merchandize is properly managed, displayed, stored and maintained by team;
Maintain inventory accuracy and shrink rates within company standards;
Report to Stock Planning and Merchandising team when there is out of stock on best sellers.
Maintain the Visual Merchandising consistent with Company standards;
Align periodically visual merchandising and sales performance;
Make the best out of the display and proximity storage.

Team Management and Development

Discuss individual performance every month and coach team members
Motivate the team so that they perform at their highest level to meet their individual and store objectives
Organize the team in an efficient manner according to business needs and delegate responsibility
Translate strategic and business goals into concrete and individual actions and objectives
Conduct category training to the team
Execute the in-store training routine set by the Store Manager

Profile

5 years' experience in a Supervisor role in Fashion/Luxury Sales with exposure to the relevant category
Master's Degree or equivalent is preferred
Manages own image standards on a high level
Strong selling and communication skills are necessary
Excellent relationships skills, self-reliant
Confidence, organizational skills, professionalism
Client focus with great business acumen
Administration and financial skills
Computer skills and Retail management system knowledge
Goal oriented approach, multitasking
Fluency in English; a third language will be considered a plus

FENDI MAISON
The Fendi Maison was established by Adele and Edoardo Fendi in Rome in 1925. The opening of the first Fendi boutique – a handbag shop and fur workshop followed. Soon winning international acclaim, Fendi emerged as a brand renowned for its elegance, craftsmanship, innovation and style.
Called by the legendary five Fendi sisters, the collaboration with the late Karl Lagerfeld began back in 1965 and lasted 54 years. In 1992, Silvia Venturini Fendi seconded him in the Artistic Direction; in 1994, she is given the direction of Accessories and later of Menswear.
In 2000, the LVMH group acquires Fendi becoming in 2001 its majority shareholder. Appointed in 2020, Kim Jones held the role of Artistic Director of Couture and Womenswear until 2024. Since 2020, Delfina Delettrez Fendi, fourth generation of the Fendi family, is Artistic Director of Jewellery. Today Fendi is synonymous with quality, tradition, experimentation and creativity.
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