Job Title
Marketing Customer Support Representative (Italian & English)
Location
Lisbon, Portugal (On-site)
Start Date
29 January 2026
Working Hours
Initial Schedule (Phase 1):

Monday to Sunday
Operating hours: 07:00 – 19:00
Rotative shifts:

07:00 – 16:00
10:00 – 19:00



Later Phase (TBC by client):

24/7 Rotative Shifts
2 Rotative Days Off

Languages Required

Italian: C1 / Native level
English: B2 level or higher

Role Overview
You will provide B2B customer support to advertisers using the companys advertising products. The role focuses on product troubleshooting, advertiser education, and customer experience, delivered via email and chat channels.
This position requires strong communication skills, problem‑solving abilities, and a customer‑centric mindset.
Key Responsibilities

Actively contribute to initiatives that improve service quality and overall user experience
Handle end-to-end product troubleshooting and advertiser support
Manage case volumes across email and chat channels
Own customer queries and drive resolution by collaborating with internal Product Operations and Engineering teams
Resolve generic, technical, and product‑related issues
Ensure high Customer Satisfaction (CSAT) by providing timely updates and clear communication
Maintain adherence to service level agreements (SLAs) and productivity targets
Partner with internal technical specialists to educate advertisers on product features and common issues

Compensation & Benefits

Base Salary: €1,000 (for 14 months)
Meal Allowance: €7.63 / day
Health Insurance: Available from day 1 (employee contributes monthly; free after 6 months of contract)
Welcome Bonus: Paid over 12 months during the first year (conditional on