Marketing Customer Support Agent –Italian Speaker
Location: Lisbon, Portugal | On-siteEmployment Type: Full-timeLanguages: Italian+ EnglishMonthly salary: 1200 Euro gross
Role Overview
We are looking for anItalian-speaking Marketing Customer Support Agent to support advertisers on a digital advertising platform. This role focuses on paid campaign support, digital marketing assistance, and advertiser experience, requiring strong marketing knowledge and customer service skills.
Key Responsibilities

Support advertisers with paid campaign setup, optimization, and troubleshooting
Provide guidance on campaign performance and platform tools
Deliver high-quality customer service to marketing clients
Assist clients via phone, email, or chat
Maintain accurate documentation in internal systems

Schedule

Initial schedule (12-hour window):

Monday to Sunday: 07:00 – 19:00
Shifts: 07:00 – 16:00 or 10:00 – 19:00
2 rotational days off



Requirements

Fluent Italian and English
Experience in paid campaign management (mandatory)
Degree in Marketing or a related field
Proven experience in Digital Marketing
Previous experience in a Contact Centre or Service Program for an Advertising Technology company
Strong understanding of social media platforms and digital advertising fundamentals
Customer-oriented mindset with strong communication skills
Ability to work independently and as part of a team

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