Market Associate (12 Month Fixed-Term Contract)Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The team you will join:The Airbnb Hotels organization, which includes HotelTonight, is a fun, entrepreneurial, start-up team where you can have outsized impact. Simplicity is at the core of our products. We pride ourselves on delivering the smoothest and most intuitive hotel booking experience. For hotels, we make it easy to drive incremental bookings so they can focus on the craft of hosting. We aspire to facilitate hotel discovery and serendipity at scale, benefitting guests and hotel partners.This is a hybrid role which requires candidates to be based in Milan. This role is not eligible for relocation support. Please note this is a 12 month fixed term contract. Please submit your CV in English.The difference you will make:As a Market Associate, your core responsibilities will involve supporting Market Managers, overseeing assigned projects, and managing an evolving portfolio of hotel partners in your market for both HotelTonight and Airbnb. You will also support strategic initiatives that drive hotel partner success on both platforms. These initiatives will include contacting hotels for needed business details, supply optimization, and platform education. Your self-starter, get it done attitude will be necessary to address the volume of opportunity planned to be tackled. A flexibility to move between account management and project work while upholding a strong level of customer service will make an impact!A typical day:Take actions with hotel partners as needed to drive assigned projects forwardMaintain well organized and detailed tracking mechanisms relating to assigned projectsCall, email, and Zoom with hotel partners to accomplish assigned project needsManage relationships with hotel partners within assigned portfolioSupport scaled strategies to effectively manage & optimize hotel partners in assigned portfolioEducate partners on how HotelTonight and Airbnb platforms functionDevelop strong and long lasting partnershipsRespond to and deliver exceptional service in a timely and efficient mannerWork cross-functionally when necessary as well as with Market Managers within HotelTonight SupplyImplement strategies to effectively manage and optimize workflowsAct as the ‘front desk’ of HotelTonight and Airbnb to hotel partners with many needs and triage appropriatelyYour expertise:3+ years of experience in account management and/or partner support.2+ years of hospitality/travel industry experience (preferred)Fluent in Italianand English.Self-starter who is resourceful with a get it done attitudeStrong time management and prioritization skillsStrong organizational skills relating to project work with a large volume of inputs and moving partsTrack record of being able to effectively work a book of business (account management)Excellent communication and presentation skills and ability to communicate effectively with clients via phone, email, and zoomTeam player, willing to contribute what is needed for the success of the teamThe ability to get things done with changing priorities, projects and deadlinesPassion for Airbnb, travel, and the sharing economyWe are looking for someone that is goals-obsessed, is inputs-driven, and willing to take action (high volume of calls, meetings, etc.)How We'll Take Care of You:The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, benefits, and Employee Travel Credits.
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