Manager, Italian Payroll (CloudPay)
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What Makes This Role Exciting
CloudPay is looking for an experienced Manager, Italian Payroll. This is a fantastic opportunity for a payroll leader to thrive in a fast‑paced environment. The primary goal of the Italian Payroll Manager is to manage and lead the Italian payroll operations team, to deliver timely and accurate payroll services to the Italian Payroll customers within CloudPay.
Main Responsibilities

Manage the Italian Payroll operations team, with direct management of those staff in Italy
Have overall responsibility for the allocation and processing of Payrolls for Italian customers, and for ensuring accurate and timely delivery of payrolls. Close monitoring of the productivity of the team will be required
Be responsible for performance management of the team and be able to drive operational excellence (Quality of the delivery: SLA... and Quality of the interaction: Tickets...) and facilitate upskilling and a learning culture
Ensure Supervisors and Processors are best positioned for Service delivery to Clients with operational issues, including customer reviews, implementation issues and product teams
Proactively manage Customer relations avoiding any unnecessary escalation to the EMEA Payroll Director and ensuring Service Reviews are held as required
Interview and Hiring for new team members and assist with onboarding and training to ensure the team is properly skilled throughout the employee life cycle
Act as a backup to Supervisors and Labor Consultant during their absence on payroll processing issues
Handle all payroll matters and queries from clients on time and be viewed by Clients as a facilitator to support Service Delivery and as a reliable and actionable escalation point
Co‑operate with other departments within CloudPay seeking continuous improvement and strengthening the One CloudPay image for Customers

Experience Needed For This Role

Extensive knowledge and experience in Payroll processing
Experience in supervising and managing a team
Experience in dealing with customer escalations
Strong knowledge of Italian statutory legislation
Project management
Knowledge management and precise document management skills
High level of problem‑solving and solution‑focused
Financials understanding
Results driven
Confidence in managing internal and external stakeholders at all levels
Good work practice in accountability and ownership
Empower the Italian team: create an open and trustful working environment in the Italian team which helps growing team knowledge and confidence. Promote mental health and general well‑being of the team

About You And Our Core Values

Taking ownership, working with integrity and respect
Being a team player is key to our culture
Solution and customer focused
Great initiative with the goal for excellence in achieving results
Dedicated to developing and always looking for continuous improvements
Be creative, be committed, be engaged and enjoy what you do

Italy Package And Benefits

Competitive Salary
Competitive vacation allowance
Calm app
EAP
Employee Referral Program
WFH Allowance
Ticket Restaurant contribution
Paid Volunteering days
CloudPay NOW
Bereavement Leave

Location
Greater Naples Metropolitan Area
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Human Resources
Industries
Human Resources Services
CloudPay is committed to being an equal opportunities employer.
The CloudPay culture is built upon ... professionalism, passion, empowerment, innovation, and teamwork.
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