Manager III, Programmer/Analyst, ShipTech / Labeling
Amazon’s transportation powers small parcel delivery through various tier-1 services. These systems manage and enable on-boarding new business use cases and 3P carriers onto Amazon's transportation systems. We have built a highly respected software engineering team which is focused on solving complex problems on behalf of the customers (carriers, logistic services) and work on simplifying, automating the onboarding process at scale.
Your solutions will impact our customers directly! This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. High Impact production issues often require coordination between multiple Development, Operations and IT Support groups, so you get to experience a breadth of impact with various groups.
Primary responsibilities include managing team which will be responsible for troubleshooting, diagnosing and fixing production issues, developing monitoring solutions, performing software maintenance and carrier configurations and resolving technical challenges. Responsibilities also include working alongside development on Amazon Corporate and Divisional Software projects, updating/enhancing our current software, automation of support processes and documentation of our systems.
The ideal candidate must be detail oriented, have superior verbal and written communication skills, strong organizational skills, able to juggle multiple tasks at once, able to work independently and can maintain professionalism under pressure. You must be able to identify problems before they happen and implement solutions that detect and prevent outages. You must be able to accurately prioritize projects, make sound judgments, work to improve the customer experience, and get the right things done.
Key job responsibilities

Work with SDE, program teams, carriers, carrier POCs and deliver on planned programs
Own and simplify processes for deploying configurations
Drive operational excellence by handling tickets, identifying automation opportunities
Manage a team of 6 to 10 PA engineers

Basic Qualifications

3+ years of team management experience
4+ years of programming using a modern programming language such as Java, C++, or C#, including object-oriented design experience
Bachelor's degree in computer science or other related discipline
Experience with data structure implementation, basic algorithm development, and/or object-oriented design principles
Experience in problem solving and delivering results
Strong verbal and written communication skills and an ability to work in a team environment

Preferred Qualifications

Experience working with multiple stakeholders at various levels and in different locales to drive alignment
Experience with AWS products and services
Experience influencing internal and external stakeholders
Experience debugging and systems analysis to identify and quickly resolve or mitigate issues
Experience in root cause analysis and troubleshooting or problem solving
Experience in a 24x7 operational services or support environment

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