Mainframe Technical Consultant - Mainframe AIOPS
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Job Description
#Broadcomsoftware
Broadcom offers multiple positions in Europe for experienced IBM Mainframe System Engineers.
We are looking for candidates with expertise (SME) in one of the following domains:

IBM Mainframe Storage Management with strong knowledge of CA‑Vantage, CA‑Disk or IBM DFHSM/DFSMS, CA‑1 FS or IBM RMM or BMC Control‑T.
IBM Mainframe expert in AIOPs & Auto Domain, with strong knowledge of IBM WLM, IBM System Automation, Omegamon, CA‑Sysview, CA OPS/MVS or CA Netmaster.
IBM Mainframe Workload Manager and Performance Management, with strong knowledge of Broadcom Workload Solutions, Tivoli Workload Solutions and BMC Control‑M solutions.

Candidates must speak a European language and have at least a Bachelor’s degree.
This position must be seen by Broadcom customers as bringing tangible value in terms of experience, knowledge, and expertise.
The candidate will be responsible for Broadcom Software Adoption using techniques such as presentation, demonstration, installation, configuration, deployment, and proof of concept.
Key Responsibilities

Customer Focus: Effectively and compellingly communicate Broadcom’s key capabilities to address customer and partner needs.
Financial Targets: Meet or exceed Broadcom’s stated financial quotas and targets.
Internal Business Processes: Demonstrate mastery with Broadcom’s internal processes, systems, and support structure.
Professional Development: Demonstrate high‑level proficiency and skill.
Leadership, Teamwork, and Planning: Collaborate with, and effectively run virtual team(s).

Customer Focus

Assist the Broadcom sales team in technically qualifying solutions, specifically Broadcom MAINFRAME Solutions, and their benefits to customers and/or partners.
Work closely with the account team and the customer or partner to obtain a deep understanding of the customer's technology needs or partner's offerings and architect a solution to meet them.
Build relationships across customer's or partner's IT silos to understand, build, document and share knowledge of their infrastructure, challenges and potential technical impact of planned projects.
Understand and act as a valued resource early and often within the customer's decision‑making process.
Execute complex product integration demonstrations and proofs of concept, customizing the demonstrations as necessary to address the customer's specific needs and environment.
Maintain a deep technical knowledge of the products developed by the business unit.
Provide technical specifications and requirements documentation as necessary to support the proposed solution.
Effectively position and present the benefits of Broadcom’s solutions and specifically how our solutions will support the client’s technical and functional requirements.
Provide technical leadership and oversight during trials, Proof‑of‑Concepts (POCs), complex demos, etc., as warranted.
Ensure technical requirements required by the proposed solution are clearly communicated to and understood by the client and meet the client’s expectations.
Effectively communicate Broadcom’s key competitive differentiators.
Foster and build relationships with customers and partners to develop references.
Strive to constantly improve the quality of all customer interactions.

Financial Target

Directly assist account teams in achieving financial targets via the opportunity planning process.
Assist sales in accurately assessing and forecasting opportunities.
Evaluate alternative options to execute opportunities by the most cost‑effective means without negatively impacting deliverable quality or customer perceptions.
Ensure long‑term stability and sustainability of book of business.

Broadcom’s Internal Business Processes

Coordinate internal/external resources to effectively pursue opportunities.
Disseminate feedback to business units gained from client experiences and issues to facilitate product improvements or enhancements.
Mastery of processes and tools for: Proposal Development, Solution Architecture Overview, Statement of Work (SOW) Development, Need‑based Sales Methodology, Enterprise Management tools and accelerators (Profilers, Maturity Modeler, and Blueprints).
Contribute constructive feedback for improvement and enhancement of above processes.
Assist in the partner enablement process (partner selection, technical training and opportunity engagement).
Marshal appropriate CA resources to effectively execute partner‑led opportunities.
Understand and adhere to compliance requirements and Code of Ethics.

Typical Role Definition
Senior Professional Staff. A seasoned, experienced professional with a full understanding of area of specialization. Resolves a wide range of issues in creative ways. Complete understanding and wide application of principles, theories, and concepts in the field. General knowledge of other related disciplines. Strong competence with the various tools, procedures, programming languages used to accomplish the job. Usually works with minimal supervision, conferring with a supervisor on unusual matters. May be assisted by (and at times direct) less senior level employees. Requires daily decision‑making capabilities and actions that may not be reviewed by superiors. Assignments are broad in nature and need ingenuity and originality to solve. Contributes to moderately complex aspects of a project. May assist more junior staff members with aspects of their job. Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. May play a role in high‑level projects that have an impact on the company’s future direction.
Job‑Specific Authority and Scope

Generally works without consulting their manager.
Independent decisions are made daily.
Examples of typical decisions without manager consultation: Development of solution strategies and selection of technical components; Resolution of daily issues as they arise and escalation of larger issues; Advice and counsel to account teams and sales management regarding solution approaches.
Typically has no direct reports or total staff.
Typically has a geographic focus of area (multi‑country or multi‑state).
Typically does not manage a budget.

Business Travel and Physical Demands
Business travel of approximately 50 % or more yearly is expected for this position.
Physical demands: Office environment. No special physical demands required.
Preferred Education
Bachelor’s degree or global equivalent in Computer Science or a related degree.
Work Experience
Typically 10 or more years of detailed MAINFRAME technical industry‑related experience. Experience working with customers, sales personnel and/or customer services. Experience in the related industry disciplines and technologies and related application experience. Experience resolving more complex technical issues and integration of multiple products to create solutions.
Languages

Italian (Native), Fluent English and proficiency of major European languages.
The candidate must be eligible to permanently reside and work unrestricted in Italy.

R023914
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