This is a pivotal role within our organization, serving as the primary point of contact for clients, suppliers, internal teams, and management during regular office hours.The ideal candidate will be responsible for supporting and preparing daily plans for the Manager on Duty and the Quality department, handling last-minute changes, confirming next-day services, managing emergencies, and ensuring uninterrupted service delivery with the highest standards of luxury and professionalism.ResponsibilitiesBe available and responsive throughout assigned shiftsConduct thorough handovers with previous Duty ManagersMonitor active services and bookings, handling all urgencies during the daytimeConfirm next-day services with suppliersCommunicate with on-site clients using official templatesEscalate critical issues to leadership and the Quality DepartmentUtilize internal tools throughout our ERP / CRM systemRequirementsCalm yet energetic, resourceful, and proactive under pressureAbility to handle working under pressure well without panickingClear and courteous communication skills, both over the phone and in writingMeticulous attention to detail and confident problem-solving abilitiesTrained in phone etiquette and duty proceduresFluent in English (additional languages are a plus)Flexible with working outside standard hours and on-call availabilityA central role in maintaining our gold-standard service during critical hoursThe opportunity to work with global high-profile clientele and elite suppliersProfessional development through structured trainingInclusion in a dynamic, fast-paced, and supportive luxury operations teamClear SOPs, reporting systems, and tools to support performanceAbout UsWe are a leading provider of luxury travel solutions, dedicated to delivering exceptional experiences for our discerning clients.Our team is passionate about exceeding expectations and pushing the boundaries of what is possible in the world of luxury travel.
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