Select how often (in days) to receive an alert :Local IT EngineerLocation :Brand : RS GroupFunction : Digital & TechnologyWork Location : Role PurposeThe Local IT Engineer will deliver support, installation and configuration of End User Computing (EUC) hardware, software, printers, telephony (fixed & mobile), warehouse peripherals, servers and network devices.This role will assist in ensuring service levels are maintained and improvements are identified. The job holder will also assist in ensuring we have a detailed record of all local systems and may also assist in project activity including the deployment of new hardware, applications, upgrades, additional automation, and any other related change activity including IT infrastructure changes e.g. cabling, computer room management etc.The role will co-ordinate and assist other RS staff and 3rd parties as required, assisting them on site and co-ordinating with them to identify and resolve issues and fulfil requests.Act as on-site contact to coordinate the delivery of technology services with both internal and external service providers.ResponsibilitiesThis role is focussed on supporting and delivery of technology services to the local Market (Italy).Support for all local EUC IT systems which are not supported by other 3rd partiesManage stakeholders and customer expectations regarding delivery of fixes and completion of requestsHousekeeping of local IT e.g. CMDB asset management, software license management, local contract tracking and renewal, and maintain local stock of EUC hardware.Implement, setup and configure new EUC hardware and softwareHandle diverse range of tasks and priorities within a complex service delivery environmentAbility to work with business partners and 3rd party partners to resolve issues and turn challenges into opportunities.Responsibility for and drive the continuous service improvement process for their business userEffectively react to short term issues to protect service quality and take ownership for decisionsSupport the rollout of new services to business partners and 3rd party partners, communicating changes impacting the organisation internally and externallyCommunicate complex issues in language applicable to the audienceScope of the RoleThe activities below will be key to this role :You will be the named point of local contact for technical enquiriesYou will provide support for all EUC IT systems via assigned incidentsYou will implement new EUC hardware and software via assigned requestsYou will pro-actively improve the quality and effectiveness of support for the site maintaining high availabilityWorking with RS Service Managers and 3rd party Account Management teams to act as local contact for 3rd parties in a service management capacity and develop enduring customer relationshipsFollowing ITIL guidelines, resolving complex technical issues.Act as local contact and in the event of a major incident, organise relevant resources to ensure resolution.Provide operational knowledge of local solutions to support other departmentsParticipate in the execution of Disaster Recovery exercises and own specific server tasksPossess a full understanding of local onsite IT systems including (but not limited to) warehouse and other local business systems, server, Telephony and network infrastructureSupporting project deployment and project transition supportExecute change management tasks in line with defined processesOut of hours working and travel (both international and domestic) may be required from time to time.Good verbal and written English language skillsExperience in Technical application of ITIL Service Management DisciplinesExperience of Microsoft technologies (OS and O365)Able to work under pressure and meet deadlinesAble to demonstrate a high degree of flexibility including out of hours workingSolid understanding of Incident, Problem, Change, configuration and Request Management processes and how they drive business processes.Ability to maintain clear and focused thinking under stressful / high pressure situations.Ability to translate technical information into business / layperson language.Ability to assess clear business impact to support incident managementAbility to drive managed third parties towards service restoration.Ability to make decisions based on business needs and explain the reasoning / judgement behind the decisions.Ability to instil confidence that the situation is being managed and will be resolved.ITIL FoundationExperience of Apple client technologiesAbout RS GroupAcross the industrial design, manufacturing and maintenance worlds, we’re the digital destination for product and service solutions to help our customers with the maintenance, repair and operation of their businesses.We provide global access to an unrivalled range of over 750,000 stocked industrial products. Each day our team of experts deliver solutions to resolve our customer’s challenges across design, procurement, inventory and maintenance. We consistently strive to deliver the best possible service to all of our customers and challenge ourselves to provide a seamless procurement experience.We are one team. We deliver brilliantly. We do the right thing. We make every day better.These are our values. They unite our c.9,000 global colleagues and differentiate us from our competition. They are a mix of how we work today and how we must step up for the future. Most importantly, it is one set of values shaped by our people, for our people.Together, we can make great things happen. Aim for amazing and beyond!J-18808-Ljbffr
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