OverviewPrime Video & Studios Core Tech is seeking a skilled Live Ops Support Engineer to drive technical excellence and ensure seamless operational support for our critical systems. You\'ll play a key role in maintaining and improving the reliability of our core technology infrastructure.ResponsibilitiesProvide advanced technical support for Prime Video\'s core technology systemsTroubleshoot and resolve complex technical issuesDevelop and maintain support scripts and documentationCollaborate with cross-functional teams to improve system reliabilityPerform root cause analysis and implement preventive measuresMonitor system performance and respond to critical incidentsConduct in-depth technical investigationsParticipate in agile team meetings and sprint planningCreate and update technical documentationEngage with internal stakeholders to resolve escalated technical challengesAbout the teamPrime Video & Studios Core Tech supports the backbone of our streaming technology. We\'re a dynamic team committed to delivering world-class technical solutions that power millions of customer experiences globally. Our culture emphasizes innovation, collaboration, and continuous improvement.Basic Qualifications2+ years of software development, or 2+ years of technical support experienceExperience scripting in modern program languagesExperience troubleshooting and debugging technical systemsPreferred QualificationsKnowledge of web services, distributed systems, and web application developmentExperience troubleshooting & maintaining hardware & software RAIDExperience with REST web services, XML, JSONOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you\'re applying in isn\'t listed, please contact your Recruiting Partner.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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