OverviewAt AirAdvisor, we are dedicated to ensuring air travelers receive the compensation they are entitled to for flight disruptions. We launched a new baggage claims service in June 2025 for lost, delayed, and/or destroyed luggage. We operate in the EU, UK, and other international markets, focusing on protecting air passenger rights globally. We have processed over 500,000 claims for clients from 221 countries and maintain a 4.7-star rating from 25,850+ reviews. We are a fast-growing startup planning international expansion and aiming to reach 1 million claims by the end of 2026.Please apply only if you hold a valid Attorney at Law license and are authorized to practise law by the Regulation Authority in Italy. Instead of a CV, attach a simple Word file describing your experience in airline passenger claims under EU261 / 2004 or baggage claims under the Montreal Convention in English.RequirementsA valid Attorney at Law license in Italy and professional liability insurance.A law degree from an accredited institution.Experience with small claims, consumer rights, or aviation law is a plus, but not required.Knowledge of relevant consumer protection laws and aviation regulations is a plus, but not required.Proven track record of success in in-court collection.Strong analytical and problem-solving skills to assess case merits, conduct legal research, and develop effective legal strategies.Ability to manage a caseload, prioritize tasks, meet deadlines, and track statute of limitations.Experience in automating and standardizing claims management processes to scale up quickly.ResponsibilitiesAct as the legal representative of AirAdvisor in Italy, handling all legal matters and claims filed within the jurisdiction. If setting up a law firm in Italy were feasible, you would be expected to assist in this matter, including corporate structuring and related formalities.Pre-court collections and out-of-court settlements.Prepare and file batches of approx. 200+ legal new claims monthly in Italian courts against various airlines for the purpose of recovering:a) Compensation under EU Regulation 261 / 2004 and/or Turkish SHY Regulation for flight delays, cancellations, and denied boarding.b) Reimbursement of out-of-pocket expenses incurred by passengers under EU261 / 2004, and/or the Montreal Convention.c) Ticket refunds owed to passengers under applicable legal frameworks.d) Handle baggage-related claims, including cases of delayed, damaged, or lost luggage, in accordance with the Montreal Convention and/or Warsaw Convention.Respond comprehensively and assertively to airline legal defenses, including substantive arguments as well as procedural and jurisdictional challenges.Lead the enforcement of court judgments, including initiating enforcement proceedings and coordinating with bailiffs or enforcement authorities when necessary.Engage in court-led settlement negotiations, and where applicable, represent AirAdvisor’s interests in securing favorable in-court settlements.Maintain complete and accurate legal case files, ensuring all work complies with Italian legal ethics, data protection regulations, and professional standards. Conduct thorough legal research and comparative analysis to compile best practices for managing recurring legal issues in airline and consumer rights litigation.Stay informed about developments in consumer protection law, aviation regulations, EU regulations, and judicial precedents to provide updated, authoritative legal advice and representation.Where applicable, pursue legal remedies, including appeals, and advocate for legislative changes, if strategically feasible.Support the optimization and automation of claims management workflows, leveraging legal technology solutions, including AI-based tools, to improve efficiency and scalability.Identify and propose new civil claims business opportunities that are viable under Italian law and offer low-value, high-volume litigation potential. Areas may include: a) Bank and financial disputes, Labour law-related claims; b) Conduct cross-jurisdictional legal research across EU and UK markets for use in Italy in more complex claim scenarios.Represent AirAdvisor in local media, coordinating with AirAdvisor’s PR Manager to take advantage of public relations opportunities surrounding landmark court rulings or critical legal developments to enhance public awareness of consumer rights.Review and vet content as needed, serving as in-country content reviewer of record to help build local trust and boost authority.Advocate for passenger and consumer rights within the airline and travel industry, promoting fair treatment and legal protection for air travellers.Soft skillsProfessional, ambitious, and open to testing new AI optimization solutions and new approaches to the claims management process.Self-aware, honest, and able to take responsibility for mistakes while driving continuous improvement.Result-oriented, with a proven ability to deliver fast and make a significant impact on business.A proactive, results-driven approach with initiative and the ability to manage multiple projects simultaneously.Exceptional problem-solving skills and creative thinking abilities.Independent, able to work autonomously without constant supervision.Devotion to making a significant impact on customer satisfaction with a willingness to go above and beyond.Excellent communication skills, with the ability to articulate complex ideas clearly and concisely.We offerRemote-first culture with flexible start and end times. Working hours can be registered in our time-tracking application, providing flexibility to adjust your day.Paid Time Off & Public Holidays.Annual pay review and performance-based bonuses.Professional Growth Opportunities – work on global expansion and new market entry.Dynamic work and learning opportunities in innovative ways.Supportive Team Culture – collaborate with smart, passionate colleagues.International Team – colleagues in 11 countries.Job Type: Indefinite-term Service Agreement or a B2B Contract.Recruitment ProcessApplication screening: If your profile matches needs, our Talent Acquisition Manager will invite you to the HR interview.HR interview: Research our company and industry; be prepared to discuss achievements. You may also submit a summary of achievements in advance.Interview with the CEO: Discuss functional experience, achievements, and technical skills in more detail.Join us and bring LegalTech & TravelTech innovation to the next level!If you would like to be the first to know about new job openings, please follow our LinkedIn company page and social profiles. passengerrights #airlinepassengerrights #solicitorjobs #lawyerjobs #airlineclaims #passengerclaims #independentlawyer #independent solicitor #RemoteJobs #InternationalJobs #TravelTech #LegalTech #TravelArrangements #AirlineTravel #AirlineIssues #DelayedFlights #OverbookedFlights #CancelledFlights #CanceledFlights #AirlinePassengerClaims #FastGrowingStartUps #PassengerRights #ConsumerRights
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