Join our Imperial Brands Customer Experts team and assist customers with the brand’s new generation of products
TP in Greece in collaboration with Imperial Brands Hellas, a member of the multinational tobacco products group, is looking for talent to join a vibrant customer service team to provide customers with useful advice that meets their needs, on the new products generation, blu™, PULZE & iD.
Join a team dedicated to providing top customer experience and at the same time build your professional network, improve your communication skills, and enrich your CV with notable work experience.
Job Description

Handle incoming calls, as well as chat, social media & email communications with customers or people interested to find out more about new products blu™, PULZE & iD
Resolve customer inquiries, provide support on technical issues, as well as product information
Provide advice about the products via outbound calls, to new and existing customers, aiming to optimize the use of blu™, PULZE & iD products
Guide customers for purchases through the online store
Stay up to date on new products, marketing initiatives, and policy/regulatory changes

Prerequisites

High school diploma or equivalent
Excellent knowledge of Italian (both verbal and written)
A positive mindset and pleasant personality
Willingness to train and learn new skills, integrity, and passion for learning
Accountability when handling sensitive information
Previous working experience in a similar customer service position will be considered as an advantage

What we offer:

Complete relocation support (we will cover all the costs from the moment you leave your house until the moment you are ready to rent your first home in Greece)
Competitive monthly salary + 2 extra salaries per year
Refer-A-Friend: Bring your friends and receive great bonuses!
Health care benefits and numerous other discounts
Fully remunerated training by certified instructors
A career path within a company of more than 12.000 employees
Special events as well as community & social responsibility initiatives
Free online Greek language courses
State-of-the-art premises, providing a great working environment with relaxing break areas
The opportunity to work for a Great Place to Work-Certified Company

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunitiesto all, regardless of gender, ethnicity, religion, culture or age.
Find out more!
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