Bandwidth (NASDAQ : BAND) is a global communications software company that helps enterprises connect people around the world with cloud-ready voice, messaging and emergency services. Backed by a network reaching 60+ countries covering 90 percent of global GDP, companies like Cisco, Google, Microsoft, RingCentral, Uber and Zoom use Bandwidth's APIs to easily embed communications into software and applications. Bandwidth has more than 20 years in the technology space and was the first Communications Platform-as-a-Service (CPaaS) provider to offer a robust selection of APIs built around our own global network. Our award-winning support teams help businesses around the world solve complex communications challenges every day.At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointhebandWhat We Are Looking For :The KYC / LEA Specialist works under the supervision of the Director of Product Compliance to provide KYC validation on Bandwidth Turkey’s End Customers in accordance with LAR and KYC requirements. This position is also responsible for creating training documentation, implementing and executing new policies and processes, and providing support to Turkish authorities and law enforcement when inquiries from them arrive. The KYC / LEA Specialist will work as the Bandwidth Turkey liaison between internal teams and Turkish LEA.What You'll Do :Ensure that any and all inquiries from Turkish law enforcement authorities (LEAs) are addressed and responded to in a timely manner.Ensure that SLAs as per response time are met in Turkey and other markets by performing their tasks in a timely manner and to acceptable standards.Ensure Compliance with regulations and attainment of client specific processing requirementsResponsible for ensuring KYC checks and completing Enhanced Due Diligence by critically evaluating End User details and information provided by CustomersCritically evaluate information gathered from various Regulators, internal teams, support teams and end users, reconcile conflicts, decompose high-level information into details, and create handbooks / guides for their team to follow.Verifying, tracking and reporting on Reseller Notification Status.Performs testing to ensure new solutions / systems enhancements are adequately tested to minimize material impacts Bandwidth’s customer experience and Compliance needs. Compose and perform user acceptance tests based on business requirements and cutover plans when needed. (Regulation templates and End User data gathering).Act as a liaison between the Regulatory Operations and Regulatory / Legal teams and the LEA when needed.Reinstate disconnected services once Customer compliance has been adequately attained.What You Need :Demonstrated knowledge of KYC / AMLStrong analytical and quantitative skills with the ability to determine trends and propose solutions.Intermediate-level understanding of the Operational and Technical aspects of VoIP, numbers, and messagingProficient with Microsoft Office or Google Suite products, particularly excel, specifically with extracting, formatting, validating and analyzing complex data setsMust speak / write native Turkish as well as fluent EnglishSkills :Organizational skills (creating order from chaos)Leadership skills (creating, inspiring and leading cross-functional teams without positional authority)Communication skills (prompt and clear communication)Ability to make sound decisions under pressure and without direct positional authoritySelf-starter skills to drive forward without continuous guidanceAbility to analyze complex problems, identify and execute solutions to those problems.Capable of learning quicklyCapable of creating and maintaining a nurturing environment for their teamCapable of working remotely with team members and leadership in other geographic locationsBonus Points :2-4 years analytical experienceSalesforce, Netsuite or Zendesk experienceThe Whole Person Promise :At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…Work laptopInternet allowance and transport allowances to cover your personal and professional expenses.Private pension with automatic contributions from Bandwidth.Income protection plan to ensure you’ll receive a regular income if you are unable to work due to illness or injury.Life insurance providing financial support to your loved ones in the event of your unexpected passing.Health insurance, with extensive coverage, a simple claim process and the possibility to cover your life partner and children.Extensive Employee Assistance Programme, offering 24 / 7 counseling and support on all areas of life (personal and professional).Unlimited, free and anonymous consultations with our dedicated therapist.24 days annual leave per year and 1 additional day every 3 years.Time-Off Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your time-off–not even with email.Additional time-off can be earned throughout the year through volunteer hours and Bandwidth challenges.Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild90-Minute Workout Lunches, contribution to your monthly fitness subscription and unlimited virtual meetings with our very own nutritionist.Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND.Accepted file types : pdf, doc, docx, txt, rtfEnter manuallyAccepted file types : pdf, doc, docx, txt, rtfDesired total salary?Will you now or in the future require sponsorship to work for Bandwidth in the country you applying to?Select...Do you have any relatives employed by Bandwidth?Select...J-18808-Ljbffr
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