Company Overview
Facile.it is a leading digital company in Italy specializing in insurance, financial product and household spending comparison. Since 2008 we have helped customers choose the right options quickly and easily. Our Operations Team, based in Cagliari, Catania and Torino, consists of over 400 professionals collaborating across the network. In Cagliari, our consultants manage residential utilities, financial products and insurance services.
What We Offer

Stimulating work environment: a young team working synergistically towards shared goals
Professional growth: periodic assessment with incentives based on results, in addition to a fixed salary
Autonomy and responsibility: freedom to experiment, fail, and try again to grow
Continuous technical training: classroom sessions and on‑site technical support to develop consulting and sector skills
Comfortable workplace designed for flexibility and collaboration

Benefits

Birthday off: enjoy a break from PC, meetings and To‑Do lists on your special day
Welfare initiatives: specific plans for parents and leisure time
Psychological support: a dedicated time investment in your well‑being

Requirements
We are looking for a Junior ICT Support professional to join our IT Support team within a dynamic, fast‑growing environment. The role will be the main contact point for internal users and will ensure the proper functioning of the company’s information systems, focusing on daily support and device management.

Hardware and software support for PCs, servers and resolution of technical problems
Setup of new workstations and equipment for internal staff (PC, utilities, phones)
Management of laptops and smartphones via Endpoint Manager and MDM tools
Configuration and maintenance of IT peripherals
Active Directory expertise: user, group and policy creation
Documentation for internal use and end‑users


Experience: up to 2 years in Help Desk / IT Support
Technical knowledge

Microsoft Windows OS and Office 365 support
Hardware/software troubleshooting at first line
Basic AD and networking (TCP/IP) for user and connectivity management

Soft skills and availability

Strong customer orientation
Excellent problem‑solving skills
Reliability and proactivity
Team‑working capability


The expected salary (RAL) ranges from €24,000 to €27,000.
Seniority Level
Entry level
Employment type
Full‑time
Job function
Other
Industries
Software Development
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