OverviewAt Scalapay, we’re shaping a culture with high standards, independent and critical thought, innovation, ownership, and continuous learning. We operate in a fast-moving, tech-driven environment, and we’re looking for people who thrive in change, think boldly, and take initiative.If you’re ready to put your potential to the test in a hiring process designed to spotlight exceptional talent, this is your chance to stand out and grow with one of Europe’s most ambitious fintech teams.#MakeItHappen #PlayAsATeam #StayCurious #FocusOnCustomer.The MissionWe are looking for a Junior Customer Service Specialist, fluent in French, to help us keep growing. This is a 12-month fixed-term and full-time position based in Milan, where a minimum of 3 office days are required, while the other two can be worked remotely, as per our smartworking policy.What You’ll DoCommunicate with customers via telephone, email, online chat, or social mediaBe a point of reference for the first level agents in case of needDocument personal information to create, update, or adjust customer accounts following strict guidelinesListen attentively to questions and concerns and respond promptly with a resolution according to company guidelinesIdentify and assess customers’ needs to achieve satisfactionProvide accurate, valid and complete information by using the right methods/toolsInteract with the different departments on behalf of the customersTake the extra mile to engage customersWho You AreFamiliarity with CRM systems and practicesMinimum of two years Customer service experience or the equivalent experienceAvailability to work in shiftsAt least C1 level English and French (it will be tested, so better be honest ;)Italian is a plusCustomer orientation and ability to adapt/respond to different types of charactersExcellent verbal and written communication skillsAbility to multi-task, prioritize, and manage time effectivelyHigh school diplomaProficiency with basic computer applications, such as Microsoft Windows, Word, and ExcelWhy You Should Join ScalapayA compensation package based on skills and experience - the yearly salary band we have for this position is an Overall Total Earning between 23’000€ and 26’000€ (+ attractive benefit package)International environment with significant challenges to be met every dayLots of opportunities to work with a team of industry leaders who are focused on delivering products that offer exceptional user experiencesPersonalized support to accelerate your professional growth and take ownership of the products you deliver: we want to help you grow!Our Hiring ProcessA quick chat with one of our Talent Acquisition team memberThe first interview with the Hiring Manager to deep dive into your experiences and better understand your motivationA business caseA final chat with Simone, our CEOWe believe in the power of diversity: Scalapay is an Equal Opportunity Employer for any minority, disability, gender identity or sexual orientation.
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