OverviewJoin Burger King Restaurants Italia, part of QSRP (Quick Service Restaurant Platform). We partner with brands across 9 key countries to deliver diverse dining experiences and are looking for a Jr Digital Marketing Specialist to join the Digital team within the Marketing Department.As a Jr Digital Specialist, you will support CRM and e-commerce initiatives, manage loyalty programs, optimize online sales channels, and leverage customer data to enhance the digital experience. You will help improve e-commerce performance, assist in digital marketing campaigns across SEO, SEM, and email, and analyze performance data to guide strategic decisions, ensuring a seamless customer journey across all digital touchpoints.ResponsibilitiesCRM & Loyalty Initiatives: Assist in developing and executing customer loyalty programs and CRM campaigns to increase engagement, retention, and customer lifetime value (LTV).Customer Service & Feedback Management: Monitor and respond to customer inquiries, feedback, and complaints as the first point of contact.Strategy Implementation Support: Support strategies to boost customer satisfaction and loyalty under the Digital Manager's guidance.CRM Data Management & Analysis: Maintain CRM data accuracy; support data analysis and reporting with insights for marketing and sales teams.Cross-Functional Collaboration: Work with marketing, sales, operations, franchising, and controlling to align CRM initiatives with business goals and ensure a seamless customer journey.CRM System Operations: Provide day-to-day CRM operations support (e.g., Salesforce), including campaign setup, reporting, and user training.E-commerce Management: Oversee daily operations of the e-commerce platform and app, including product catalog updates, content accuracy, and user experience optimization; assist in managing order flows and returns coordination.Data Analysis: Analyze performance data, define KPIs, and use insights to optimize strategies and report on business growth.Agency Coordination: Collaborate with internal teams and external agencies to achieve business objectives.Qualifications2–3 years of experience in CRM, digital marketing, or customer engagement roles, ideally within retail, or QSR - Restaurant sectors.Experience in Customer Insights & Behavioral Analysis: Ability to interpret customer data to understand purchase behaviors and loyalty patterns.Experience in Performance & Sales Optimization: Skilled in using data analytics and CRM tools to drive retention, campaign effectiveness, and revenue growth.Hands-on experience with SalesforceKnowledge in Power BIFluency in English (C1)Fluency in Italian (C2)Personal attributesAnalytical and data-drivenCreative and solution-orientedOrganized and execution-focusedClear and confident communicatorTeam player with a can-do attitudeWhy join usContribute to our mission of becoming the market leader in the QSR sectorCareer growth opportunities across international headquartersA culture focused on learning and developmentEngaging initiatives with colleagues and community involvementFlexible and hybrid work model; modern, collaborative office environmentsFocus on environmental sustainabilityCommitment to diversity, equity, and inclusionBenefitsYearly bonus based on performanceDoes this sound exciting? If yes, apply now. If you don’t meet all requirements but have the right attitude and potential, please reach out and let’s talk.To learn more about us, explore the resources below.QSRP websiteOur Company VideoOur LinkedIn pageO'TacosQuickBurger King Italy and Burger King BelgiumChopstixDunkin'All applicants will receive consideration for the job with no regard to race, color, religion, gender, sex (pregnancy included), sexual identity and orientation, age, nationality, citizenship, disability, military status, family or marital status, medical condition, or any other basis protected by law.
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